asterisk users - Dec 2016 - Polycom SoundStation IP 6000 does not register

Hi Mark,

yes, you are right... these are different VLANs
I configured the other phone to use the same IP (192.168.1.13)... and it 
worked flawlessly... on the SAME Networkcable in the same plug...
so it must have something to do with the polycom phone config... 
remember... when I use tcp the phone tries to register, but does not 
even try with udp...

thank you,
yves


Am 21.12.2016 um 13:34 schrieb Mark Wiater:
> Yves,
>
> Didn't you say that
>
>> AsteriskServer: 192.168.1.211
>> SIP-user: 165
> ?
>
> On 12/21/2016 4:24 AM, Yves wrote:
>> . It is sure for 100% that there is no firewall or something else 
>> mangeling
>> in between... another Hardphone works as expected using the same 
>> Netzworkcable on the same Networkplug with UDP on Port 5060...
>
> This other hardphone, what IP does it have?
>
>>
>> 000050.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet 
>> mask 255.255.255.0
>>
> The line above suggests to me that your phone and your asterisk server 
> are on a different network, there has to be something that routes 
> between those two networks. Often what routes, can firewall.
>
>> 000122.941|sip |4|03|Registration failed User: 165, Error Code:480 
>> Temporarily not available
>>
>>
>
> Mark
>
>
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On Wed, Dec 21, 2016 at 7:50 AM, Yves <yves030 at gmx.de>
wrote:
> Hi Mark,
>
> yes, you are right... these are different VLANs
> I configured the other phone to use the same IP (192.168.1.13)... and it
> worked flawlessly... on the SAME Networkcable in the same plug...
> so it must have something to do with the polycom phone config...
remember...
> when I use tcp the phone tries to register, but does not even try with
> udp...
>
> thank you,
> yves
>
      I am a bit confused: is your problematic phone's IP 192.168.0.13
(what the error log is reporting below) or 192.168.1.13?
>
> Am 21.12.2016 um 13:34 schrieb Mark Wiater:
>
> Yves,
>
> Didn't you say that
>
> AsteriskServer: 192.168.1.211
> SIP-user: 165
>
> ?
>
> On 12/21/2016 4:24 AM, Yves wrote:
>
> . It is sure for 100% that there is no firewall or something else mangeling
> in between... another Hardphone works as expected using the same
> Netzworkcable on the same Networkplug with UDP on Port 5060...
>
>
> This other hardphone, what IP does it have?
>
>
> 000050.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet mask
> 255.255.255.0
>
> The line above suggests to me that your phone and your asterisk server are
> on a different network, there has to be something that routes between those
> two networks. Often what routes, can firewall.
>
> 000122.941|sip  |4|03|Registration failed User: 165, Error Code:480
> Temporarily not available
>
>
>
> Mark
>
>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> Check out the new Asterisk community forum at:
> https://community.asterisk.org/
>
> New to Asterisk? Start here:
>       https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>
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> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

sorry... typo....
the problematic phone has the 192.168.0.13
the asterisk has 192.168.1.211

when i connect a snom phone on the cable that was in the soundstation 
6000 before and configure the
phone to use 192.168.0.13 it does register on the asterisk via 5060/UDP...

it would be helpful if someone, that has a running soundstation ip 6000 
could send the configuration... :-/

regards,
yves


Am 21.12.2016 um 15:13 schrieb Mauricio Tavares:
> On Wed, Dec 21, 2016 at 7:50 AM, Yves <yves030 at gmx.de> wrote:
>> Hi Mark,
>>
>> yes, you are right... these are different VLANs
>> I configured the other phone to use the same IP (192.168.1.13)... and
it
>> worked flawlessly... on the SAME Networkcable in the same plug...
>> so it must have something to do with the polycom phone config...
remember...
>> when I use tcp the phone tries to register, but does not even try with
>> udp...
>>
>> thank you,
>> yves
>>
>        I am a bit confused: is your problematic phone's IP 192.168.0.13
> (what the error log is reporting below) or 192.168.1.13?
>
>> Am 21.12.2016 um 13:34 schrieb Mark Wiater:
>>
>> Yves,
>>
>> Didn't you say that
>>
>> AsteriskServer: 192.168.1.211
>> SIP-user: 165
>>
>> ?
>>
>> On 12/21/2016 4:24 AM, Yves wrote:
>>
>> . It is sure for 100% that there is no firewall or something else
mangeling
>> in between... another Hardphone works as expected using the same
>> Netzworkcable on the same Networkplug with UDP on Port 5060...
>>
>>
>> This other hardphone, what IP does it have?
>>
>>
>> 000050.848|cfg  |*|03|RT|Primary IP changed to 192.168.0.13 subnet mask
>> 255.255.255.0
>>
>> The line above suggests to me that your phone and your asterisk server
are
>> on a different network, there has to be something that routes between
those
>> two networks. Often what routes, can firewall.
>>
>> 000122.941|sip  |4|03|Registration failed User: 165, Error Code:480
>> Temporarily not available
>>
>>
>>
>> Mark
>>
>>
>>
>>
>> --
>> _____________________________________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>
>> Check out the new Asterisk community forum at:
>> https://community.asterisk.org/
>>
>> New to Asterisk? Start here:
>>        https://wiki.asterisk.org/wiki/display/AST/Getting+Started
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>     http://lists.digium.com/mailman/listinfo/asterisk-users