asterisk users - Jun 2015 - more vm woes

on 11.17.1

Trying to debug vm. as suggested by voip-info:

mailcmd=cat >> /tmp/astvm-mail

and the mailbox is:

1143 => xxxx,sean,sean at company.com,,|tz=eastern|attach=yes|saycid=yes


But there [s nothing in /tmp. The messages are in 
/var/spool/asterisk/voicemail/43-vm/1143/ .

Any help appreciated.

sean