asterisk users - Feb 2015 - BlindXfer Sensitivity

Hi Guys

 

We have a client running on a polycom vvx400 IP phone on our asterisk
1.8.18 system

 

The issue we have is the switchboard lady uses ## to transfer calls but
sometimes it just does not work and just plays the DTMF tone to the
calling party.

 

Is there any way to adjust the sensitivity of the blindxfer feature?

 

The polycom Transfer button is useless  as there is a big delay until it
apprears

 

I would greatly appreciate any advice

 

 

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> Hi Guys
> 
> We have a client running on a polycom vvx400 IP phone on our 
> asterisk 1.8.18 system
> 
> The issue we have is the switchboard lady uses ## to transfer calls 
> but sometimes it just does not work and just plays the DTMF tone to 
> the calling party.
> 
> Is there any way to adjust the sensitivity of the blindxfer feature?
> 
> The polycom Transfer button is useless  as there is a big delay 
> until it apprears
> 
> I would greatly appreciate any advice
It seems weird that this would be some kind of sensitivity to the DTMF 
tones. The first thing I would look for is on a call that she cannot blind 
transfer, check how the Dial command was used to reach her. Does it have 
the proper use of the tT options (depending on whether she called them or 
they called her)? I would almost bet there is a call path that occurs 
which doesn't have the proper options set to allow the transfer.
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