asterisk users - May 2014 - Into queue the caller doesn't hear the ringing

Hi,
I have a problem with the queue. My system is 'Asterisk 1.8.20.0 built by
mockbuild @ buildvm-24.phx2.fedoraproject.org on a x86_64 running Linux'
(core show version) and my OS is Red Hat Enterprise Linux Server release
6.3 (Santiago).
I have six queues...into the top five I run the application background with
a choice (1-5) then redirect to a queue, but here the caller doesn't hear
the ringing...the sixth instead I redirect the caller directly the queue
and it hears the ringing....why?
The member queue phones work correctly, they ringing with the stategy
'linear'!

This is my dialplan:
































*[ivr-filiale-latina]exten => s,1,Verbose( ** IVR FILIALE LATINA.)same =>
n,Set(CALLERID(name)=LATINA) same => n,Macro(select_fe,s,1)same =>
n,Ringing()same => n,Answer()same => n,Wait(0.5)same =>
n,Set(CHANNEL(language)=it)same =>
n,GotoIfTime(8:15-19:30,*,*,*?latina_open,s,1:latina_close,s,1) same =>
n,Hangup()[latina_open]exten => s,1,Verbose( ** FILIALE DI LATINA
APERTA.)same => n(menu),Background(risponditore-filiali/Latina/ivr)same =>
n,Waitexten(5)exten => _[1-5],1,Verbose( ** Digitata selezione ${EXTEN})
same => n,Queue(coda_ivr-latina_opzione${EXTEN}-${QUEUE},r) --> the
ringing
doesn't work!exten => t,1,Verbose( ** Nessuna selezione effettuata.)same
=>
n,Goto(s,menu)exten => *,1,Verbose( ** Parlare con un operatore.) same =>
n,Goto(5,1)exten => #,1,Verbose( ** Riascolto messaggio.)same =>
n,Goto(s,menu)[latina_close]exten => s,1,Verbose( ** FILIALE DI LATINA
CHIUSA.)same => n,Queue(coda_ivr-latina_close-${QUEUE},r) --> the ringing
works! same => n,Hangup()*

Danilo
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On 17/05/14 08:44 , Danilo Dionisi wrote:
> [latina_open]
> exten => s,1,Verbose( ** FILIALE DI LATINA APERTA.)
> same => n(menu),Background(risponditore-filiali/Latina/ivr)
> same => n,Waitexten(5)
> [latina_close]
> exten => s,1,Verbose( ** FILIALE DI LATINA CHIUSA.)
> same => n,Queue(coda_ivr-latina_close-${QUEUE},r) /_--> the ringing
works!_
> /same => n,Hangup()*
In latina_open you first play a WAV file, and then go to the queue, in
latina_close you go directly to the queue. That probably explains the
difference between the two situations.

I've never played much with the Queue command so I don't know if
there's
a flag that is needed to add ringing from the Queue command or that a
simple additional Ringing command in latina_open might help.


-- 
Andreas Sikkema