asterisk users - Feb 2014 - Call transfer problem.

Hi all,

I have a user who is having trouble transferring calls, using a
Grandstream GXP2xxx.

Here's the use case that I've seen:

I call the user from phone A and he answers on phone B.

Then, he hits the transfer button on his phone and dials an extension
that is reachable by him, but not by me, based on administrative
policy.

However, the Asterisk logs indicate that the new call is being
initiated by phone A, not phone B!  Thus the call transfer fails.

I have other users, with other phones, that are able to transfer just
fine.  What could be different with this particular user?

Any ideas?

Mike.

Does he complete the call as a "supervised" transfer--waits for the
called
party to answer before completing the transfer?

  --Don


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mike Diehl
Sent: Monday, February 24, 2014 12:24 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Call transfer problem.

Hi all,

I have a user who is having trouble transferring calls, using a Grandstream
GXP2xxx.

Here's the use case that I've seen:

I call the user from phone A and he answers on phone B.

Then, he hits the transfer button on his phone and dials an extension that
is reachable by him, but not by me, based on administrative policy.

However, the Asterisk logs indicate that the new call is being initiated by
phone A, not phone B!  Thus the call transfer fails.

I have other users, with other phones, that are able to transfer just fine.
What could be different with this particular user?

Any ideas?

Mike.

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