asterisk users - Jan 2013 - How to implement "priority queuing" within a single queue ? [SOLVED]

2013/1/25 Michael Keuter <lists at mksolutions.info>
>
> Am 25.01.2013 um 17:22 schrieb Olivier:
>
> > Hi,
> >
> > Let say that in a call center, callers are recognized and categorized
in
> 4 priority levels (priority 1 for Very Very Important Personalities, 2 for
> VIP, and so on)  before entering a Queue.
> > How can you make sure a priority 2 caller is answered before priority
3
> callers, for instance ?
> >
> > I can think of several solutions but none really pleases me :
> >
> > 1. Have 4 different queues, set penalty value and let each caller
enter
> one queue depending on its own priority.
> > I don't like this solution because I foresee editing stats for 4
queues
> instead of one is harder.
>
> Just set the Queue_PRIO for that specific caller-type before you send them
> all into the same queue:
>
> exten => s,n,Set(QUEUE_PRIO=10)
> exten => s,n,Queue(test,tC,,,180)
>
That's exactly what I was looking for.
The strange thing is I couldn't find it mentioned in Queue app doc, if
I'm
not mistaken (but that's another story).

Thank you very much.
>
> >
> > 2. Iterate over each call waiting in the queue and insert new call
with
> Queue's position argument accordingly valued.
> > I don't like this one because I'm afraid coding this won't
be so easy.
> >
> > What would you suggest ?
> >
> > Regards
> >
> >
> >
> > --
> > _____________________________________________________________________
> > -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> > New to Asterisk? Join us for a live introductory webinar every Thurs:
> >               http://www.asterisk.org/hello
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >   http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
> Michael
>
> http://www.mksolutions.info
>
>
>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20130125/c6e95820/attachment.htm>

Am 25.01.2013 um 17:39 schrieb Olivier:
> 
> 
> 2013/1/25 Michael Keuter <lists at mksolutions.info>
> 
> Am 25.01.2013 um 17:22 schrieb Olivier:
> 
> > Hi,
> >
> > Let say that in a call center, callers are recognized and categorized
in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for
VIP, and so on)  before entering a Queue.
> > How can you make sure a priority 2 caller is answered before priority
3 callers, for instance ?
> >
> > I can think of several solutions but none really pleases me :
> >
> > 1. Have 4 different queues, set penalty value and let each caller
enter one queue depending on its own priority.
> > I don't like this solution because I foresee editing stats for 4
queues instead of one is harder.
> 
> Just set the Queue_PRIO for that specific caller-type before you send them
all into the same queue:
> 
> exten => s,n,Set(QUEUE_PRIO=10)
> exten => s,n,Queue(test,tC,,,180)
> 
> That's exactly what I was looking for.
> The strange thing is I couldn't find it mentioned in Queue app doc, if
I'm not mistaken (but that's another story).
> 
> Thank you very much. 
I found it here a while ago:
http://www.voip-info.org/wiki/view/Asterisk+Detailed+Variable+List
https://wiki.asterisk.org/wiki/display/AST/Various+application+variables

Michael

http://www.mksolutions.info




-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 6060 bytes
Desc: not available
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20130125/123acfed/attachment-0001.bin>