Hi all! In need of some serious help. We currently run Trixbox and Cent Os on a 2u server for our small business's phones system. We are using some Polycom Soundpoint IP phones. The whole thing came crashing down over the Holidays and as of right now that's about all we have working right now are the phones. The reason I joined this list is because I was hoping to get our external paging intercom system back up and running (it runs off of a sound card but cant get it all configured correctly) and to be honest I have no clue where to start. I've tried reading some online guides but nothing. [MRKlogoblkemail] Joe Ruffolo Director of Operations 801 N State St Unit C Elgin, Il. 60123 847-468-1700v 847-468-0717f joer at mrkgroup.com<mailto:joer at mrkgroup.com> www.mrkgroupltd.com<http://www.mrkgroupltd.com/> [mrk r2 logo] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130117/4f9915a4/attachment.htm> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 4610 bytes Desc: image001.jpg URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130117/4f9915a4/attachment.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4700 bytes Desc: image002.jpg URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130117/4f9915a4/attachment-0001.jpg>
On Thu, Jan 17, 2013 at 3:05 PM, Joe Ruffolo <Joer at mrkgroup.com> wrote:> > Hi all! In need of some serious help. We currently run Trixbox and Cent Os > on a 2u server for our small business?s phones system. > > > > We are using some Polycom Soundpoint IP phones. The whole thing came > crashing down over the Holidays and as of right now that?s about > > > > all we have working right now are the phones. The reason I joined this > list is because I was hoping to get our external paging intercom system > back up and running > > > > (it runs off of a sound card but cant get it all configured correctly) and > to be honest I have no clue where to start. I?ve tried reading some online > guides but nothing. > > > > > > > > Joe Ruffolo > > Director of Operations > > 801 N State St Unit C > > Elgin, Il. 60123 > > 847-468-1700v > > 847-468-0717f > > joer at mrkgroup.com > > www.mrkgroupltd.comTrixbox forums are here http://fonality.com/trixbox/ as this list will not have the help you might need. -- ~ Andrew "lathama" Latham lathama at gmail.com http://lathama.net ~
On 01/17/2013 09:05 PM, Joe Ruffolo wrote:> Hi all! In need of some serious help. We currently run Trixbox and Cent > Os on a 2u server for our small business?s phones system.Afaik Trixbox is no longer maintained and their forum are hardly active anymore so it may be a bit of a challenge to get support. If you really need a GUI like Trixbox then I suggest you have a look at Elastix which is very much alive and has a large community and professional services to help you out. See http://www.elastix.org/ Or have a look at Digium's Switchvox (payware). Whatever you do/choose, make sure that your box is secure if you open it up to the Internet. Regards, Patrick
Hi Joe On 18/01/2013, at 9:05 AM, Joe Ruffolo <Joer at mrkgroup.com> wrote:> Hi all! In need of some serious help. We currently run Trixbox and Cent Os on a 2u server for our small business?s phones system. > > We are using some Polycom Soundpoint IP phones. The whole thing came crashing down over the Holidays and as of right now that?s about > > all we have working right now are the phones. The reason I joined this list is because I was hoping to get our external paging intercom system back up and running >It is useful to distinguish between whether asterisk is working (which this list can help with) or whether its trixbox functionality thats not working When you say phones are working I am assuming you can call in and out and thus asterisk is working fine. The issue is configuration for other parts of the system Trixbox is a lot based around the Freepbx web interface http://www.freepbx.org/ and if its configuration errors their forums or paid support can probably help you However you said it came crashing down, which is concerning as that sounds like hardware issues, generally the platforms are pretty stable unless you get failure or corruption somewhere, often caused by power loss. I would think someone can provide (sell) you remote sys admin / asterisk support to check your hardware, but you probably need to ask for that specifically, or you can buy it via digium or freepbx sites> (it runs off of a sound card but cant get it all configured correctly) and to be honest I have no clue where to start. I?ve tried reading some online guides but nothing. >My guess is your trixbox paging system sends messages out of your sound card into your physical paging system so two issues you may have are upset configs or hardware failure. Is this your only issue or are other things such as queues and ring groups suffering? Breaking it down into specific pieces will help others understand whether they can help or not I use freepbx a lot but not trixbox or its version of trixbox and alterations, and I am not familiar with sound card setups anymore or Centos (ubuntu is my preference) but there are bound to be others who can help solve specific problems for you It won't be particularly hard, but picking your priority issue and focussing on that is a good first step Good luck Cheers Duncan> > <image001.jpg> > > Joe Ruffolo > Director of Operations > 801 N State St Unit C > Elgin, Il. 60123 > 847-468-1700v > 847-468-0717f > joer at mrkgroup.com > www.mrkgroupltd.com > > <image002.jpg> > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130118/9381f400/attachment.htm>