asterisk users - Jan 2013 - Polycom IP6000 upgrading and looping

I have a Polycom IP6000 conference phone, along with a lot of Polycom IP550
units.  I've been updating all the 650s to Polycom's from 3.2.3  to the
4.0.3 software release, by hodling 468*and having them pull the update.

It's been fine with the 650s, but the IP6000 (held 68* for that one) keeps
going in a loop - downloads updater, saves it, formats the filesystem, downloads
the new bootROM, and then repeats.  There's no error on screen and no
successful upload of logs to show an error.

Has anyone updated these models before and seen this?

Justin Sherrill - American Rock Salt
P: 585-991-6825 F: 585-991-6925 C: 585-298-6826

Justin,

I haven't seen it on that model, but I did have a case awhile back where 
it happened to me with a different conference phone. Pretty much the same 
symptoms you had. Even more fun it was remote so I couldn't get my hands 
on it.

I tracked mine down to being an incorrect firmware for that phone. I 
downloaded the recommended firmware for my phone and placed it in a 
subdirectory of my ftp server. Then I deleted the link to the old firmware 
for that model only and relinked it to the new firmware.

There are two pieces of firmware you might need to look at. There is the 
bootrom.ld file for your particular phone and then the sip_xxx.ld file for 
your particular phone. Either one of them could be the problem. In my 
case, the phone was updating the <mac address>-app.log and <mac 
address>-boot.log files, so I did have some clues as  to where it was 
running off the rails. 

I was able to modify the <mac address>.cfg file to point only the 
conference phone to the different firmware so that I could still keep the 
other phones on the known working firmware. 

Kevin Larsen - Systems Analyst - Pioneer Balloon - Ph: 316-688-8208
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