asterisk users - Dec 2012 - Catching "hold" in dialplan

Hey all,

I've built a custom application for our call center and am having one
problem. Unfortunately certain things happen whilst the agent has the customer
on hold which I'd like to work around. But I can't work out how to catch
the actual hold event so I can do something about it. From the console with
verbosity on 12, all I can see is:

    -- Started music on hold, class 'default', on SIP/trunk-00009546
    -- Started music on hold, class 'default', on SIP/100-00009547

I'm happy to try and catch this AGI or via manager if needed, however a
dialplan based solution would be best.

Thanks all!

Andrew
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> I?ve built a custom application for our call center and am having one
> problem. Unfortunately certain things happen whilst the agent has
> the customer on hold which I?d like to work around. But I can?t work
> out how to catch the actual hold event so I can do something about
> it. From the console with verbosity on 12, all I can see is:
> 
> -- Started music on hold, class 'default', on SIP/trunk-00009546
> 
> -- Started music on hold, class 'default', on SIP/100-00009547
> 
> 
> 
> I?m happy to try and catch this AGI or via manager if needed, however
> a dialplan based solution would be best.
You will need to monitor AMI for MusicOnHold start/stop events.  Dialplan
normally executes before a call is connected/bridged.  AGI is really an
external form of dialplan execution.

Richard

Steve Murphy submitted a patch a while ago to track MOH on queues, you can
find it at https://issues.asterisk.org/jira/browse/ASTERISK-20742 - it
could be a good starting point to work on as it is quite short.
Too bad it is still in limbo.... :-(
l.



2012/12/19 Andrew White <andrew at computersforall.com.au>
>  Hey all,
>
>
>
> I?ve built a custom application for our call center and am having one
> problem. Unfortunately certain things happen whilst the agent has the
> customer on hold which I?d like to work around. But I can?t work out how to
> catch the actual hold event so I can do something about it. From the
> console with verbosity on 12, all I can see is:
>
>     -- Started music on hold, class 'default', on
SIP/trunk-00009546
>
>     -- Started music on hold, class 'default', on SIP/100-00009547
>
>
>
> I?m happy to try and catch this AGI or via manager if needed, however a
> dialplan based solution would be best.
>
>
>
> Thanks all!
>
>
>
> Andrew
>
> --
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
Test-drive WombatDialer beta @ http://wombatdialer.com
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