Ishfaq Malik
2012-Dec-14 15:16 UTC
[asterisk-users] Possible bug - queue doesn't play hold music
Hi
Can someone else please check the following:
We have installed asterisk 1.8.18.0 onto our development and test
servers. They were previously on 1.8.7.0
When an inbound call executes a queue, I can see in the logs that the
hold music is supposed to start playing but there is no sound. If the
call is answered and the callee puts the caller on hold, I can see the
same log message of hold music starting but this time the hold music can
be heard.
This is happening on both installations of 1.8.18.0.
If other people are experiencing the same thing we can raise a bug on
it.
Log excerpts below with my comments after a # symbol
-- Executing [s at ethn-xxxxxxxxxx-work:4]
Queue("SIP/x.x.x.x-00000061", "test-ish,Tn,,,600")
-- Started music on hold, class 'default', on SIP/x.x.x.x-00000061
#comment: no music heard
== Using SIP RTP CoS mark 5
-- SIP/101-00000062 is ringing
-- SIP/101-00000062 is ringing
-- SIP/101-00000062 is ringing
-- SIP/101-00000062 is ringing
-- SIP/101-00000062 is ringing
-- SIP/101-00000062 answered SIP/x.x.x.x-00000061
-- Stopped music on hold on SIP/x.x.x.x-00000061
[2012-12-14 14:44:04] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module
loaded, can't setup SRTP session.
-- Started music on hold, class 'default', on SIP/x.x.x.x-00000061
#comment: music can be heard
[2012-12-14 14:44:12] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module
loaded, can't setup SRTP session.
-- Stopped music on hold on SIP/x.x.x.x-00000061
== Spawn extension (ethn-xxxxxxxxxx-work, s, 4) exited non-zero on
'SIP/x.x.x.x-00000061'
--
Ishfaq Malik <ish at pack-net.co.uk>
Department: VOIP Support
Company: Packnet Limited
t: +44 (0)845 004 4994
f: +44 (0)161 660 9825
e: ish at pack-net.co.uk
w: http://www.pack-net.co.uk
Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET
NORTH, MANCHESTER
SCIENCE PARK, MANCHESTER, M156SE
COMPANY REG NO. 04920552
Ishfaq Malik
2012-Dec-19 09:27 UTC
[asterisk-users] Possible bug - queue doesn't play hold music
On Fri, 2012-12-14 at 15:16 +0000, Ishfaq Malik wrote:> Hi > > Can someone else please check the following: > We have installed asterisk 1.8.18.0 onto our development and test > servers. They were previously on 1.8.7.0 > > When an inbound call executes a queue, I can see in the logs that the > hold music is supposed to start playing but there is no sound. If the > call is answered and the callee puts the caller on hold, I can see the > same log message of hold music starting but this time the hold music can > be heard. > > This is happening on both installations of 1.8.18.0. > > If other people are experiencing the same thing we can raise a bug on > it. > > Log excerpts below with my comments after a # symbol > > -- Executing [s at ethn-xxxxxxxxxx-work:4] Queue("SIP/x.x.x.x-00000061", "test-ish,Tn,,,600") > -- Started music on hold, class 'default', on SIP/x.x.x.x-00000061 #comment: no music heard > == Using SIP RTP CoS mark 5 > -- SIP/101-00000062 is ringing > -- SIP/101-00000062 is ringing > -- SIP/101-00000062 is ringing > -- SIP/101-00000062 is ringing > -- SIP/101-00000062 is ringing > -- SIP/101-00000062 answered SIP/x.x.x.x-00000061 > -- Stopped music on hold on SIP/x.x.x.x-00000061 > [2012-12-14 14:44:04] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. > -- Started music on hold, class 'default', on SIP/x.x.x.x-00000061 #comment: music can be heard > [2012-12-14 14:44:12] ERROR[26568]: chan_sip.c:29941 setup_srtp: No SRTP module loaded, can't setup SRTP session. > -- Stopped music on hold on SIP/x.x.x.x-00000061 > == Spawn extension (ethn-xxxxxxxxxx-work, s, 4) exited non-zero on 'SIP/x.x.x.x-00000061' >Really could do with a second opinion on this issue as it would quite a serious bug if it is one... -- Ishfaq Malik <ish at pack-net.co.uk> Department: VOIP Support Company: Packnet Limited t: +44 (0)845 004 4994 f: +44 (0)161 660 9825 e: ish at pack-net.co.uk w: http://www.pack-net.co.uk Registered Address: PACKNET LIMITED, 2A ENTERPRISE HOUSE, LLOYD STREET NORTH, MANCHESTER SCIENCE PARK, MANCHESTER, M156SE COMPANY REG NO. 04920552