I have a site with Polycom handsets on all the desks, mostly IP650s, some IP550s, and some IP450s as well. I need to update the firmware on the IP450s. However, the firmware simply won't load. The latest firmware (4.0.3 Rev F) supports all phones at this site, and was downloaded from here: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html The phone pulls the firmware from the PBX via TFTP (as expected), but always results in 'Error: Image is not compatible with the phone'. As a troubleshooting step, *ALL* firmware has been removed from the TFTP root, and *ONLY* the new firmware placed there. So, is the Polycom firmware matrix wrong about this phone/firmware compatibility, or am I missing something? The bootrom has also been upgraded to the latest without any problems. Thoughts? My head is getting sore from banging it on my desk... :/ Tim Nelson Systems/Network Support Rockbochs Inc. (218)727-4332 x105
What happens if you reinitialize a phone, then do the update? (I keep a
bottle of Ibuprophen on hand just for Polycom issues).
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tim Nelson
Sent: Thursday, December 06, 2012 3:10 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] [OT] Polycom IP450 Firmware Issues
I have a site with Polycom handsets on all the desks, mostly IP650s, some
IP550s, and some IP450s as well.
I need to update the firmware on the IP450s. However, the firmware simply
won't load.
The latest firmware (4.0.3 Rev F) supports all phones at this site, and was
downloaded from here:
http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html
The phone pulls the firmware from the PBX via TFTP (as expected), but always
results in 'Error: Image is not compatible with the phone'.
As a troubleshooting step, *ALL* firmware has been removed from the TFTP
root, and *ONLY* the new firmware placed there. So, is the Polycom firmware
matrix wrong about this phone/firmware compatibility, or am I missing
something? The bootrom has also been upgraded to the latest without any
problems.
Thoughts? My head is getting sore from banging it on my desk... :/
Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105
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Tim, What version are you on? There is a specific upgrade path for pre 3.3. Dw -- ringfree.biz Twitter: ringfreebiz 828-575-0030 On Dec 6, 2012, at 4:10 PM, "Tim Nelson" <tnelson at rockbochs.com> wrote:> I have a site with Polycom handsets on all the desks, mostly IP650s, some IP550s, and some IP450s as well. > > I need to update the firmware on the IP450s. However, the firmware simply won't load. > > The latest firmware (4.0.3 Rev F) supports all phones at this site, and was downloaded from here: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html > > The phone pulls the firmware from the PBX via TFTP (as expected), but always results in 'Error: Image is not compatible with the phone'. > > As a troubleshooting step, *ALL* firmware has been removed from the TFTP root, and *ONLY* the new firmware placed there. So, is the Polycom firmware matrix wrong about this phone/firmware compatibility, or am I missing something? The bootrom has also been upgraded to the latest without any problems. > > Thoughts? My head is getting sore from banging it on my desk... :/ > > Tim Nelson > Systems/Network Support > Rockbochs Inc. > (218)727-4332 x105 > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
You probably have to do an incremental upgrade to 3.3.1 or something before you can load 4.x On Dec 6, 2012 3:10 PM, "Tim Nelson" <tnelson at rockbochs.com> wrote:> I have a site with Polycom handsets on all the desks, mostly IP650s, some > IP550s, and some IP450s as well. > > I need to update the firmware on the IP450s. However, the firmware simply > won't load. > > The latest firmware (4.0.3 Rev F) supports all phones at this site, and > was downloaded from here: > http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html > > The phone pulls the firmware from the PBX via TFTP (as expected), but > always results in 'Error: Image is not compatible with the phone'. > > As a troubleshooting step, *ALL* firmware has been removed from the TFTP > root, and *ONLY* the new firmware placed there. So, is the Polycom firmware > matrix wrong about this phone/firmware compatibility, or am I missing > something? The bootrom has also been upgraded to the latest without any > problems. > > Thoughts? My head is getting sore from banging it on my desk... :/ > > Tim Nelson > Systems/Network Support > Rockbochs Inc. > (218)727-4332 x105 > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20121206/3cb72c53/attachment.htm>
On 12/06/2012 04:09 PM, Tim Nelson wrote:> I have a site with Polycom handsets on all the desks, mostly IP650s, some IP550s, and some IP450s as well. > > I need to update the firmware on the IP450s. However, the firmware simply won't load. > > The latest firmware (4.0.3 Rev F) supports all phones at this site, and was downloaded from here: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html > > The phone pulls the firmware from the PBX via TFTP (as expected), but always results in 'Error: Image is not compatible with the phone'. > > As a troubleshooting step, *ALL* firmware has been removed from the TFTP root, and *ONLY* the new firmware placed there. So, is the Polycom firmware matrix wrong about this phone/firmware compatibility, or am I missing something? The bootrom has also been upgraded to the latest without any problems. > > Thoughts? My head is getting sore from banging it on my desk... :/ > > Tim Nelson > Systems/Network Support > Rockbochs Inc. > (218)727-4332 x105 >Without knowing what version of the SIP application is already on the phones it is hard to say. But it sounds as if your phones are loaded with SIP 3.2.x or lower. To upgrade beyond 3.2.x you will need to put the 4.4 version of the BootROM on your provisioning server. With SIP 4.0 and later (and I believe 3.3 as well) the "BootROM" (now called the updater) is included in the sip.ld file itself. The 4.4 version of the BootROM updates the phone to look for the new updater inside the sip.ld file. It should ONLY be used to upgrade phones from SIP 3.2 or lower to SIP 3.3 or higher. Hope this helps. -Dave
----- Original Message -----> Tim, > > What version are you on? There is a specific upgrade path for pre > 3.3. >Yes, that was the issue. I needed to upgrade to version 3.3 first, then upgrade to latest 4.x was no problem. Thanks! --Tim