In our sales queue, we have wrapup time set to 15 seconds. When the phones are really busy, the operators would like the ability to bypass that 15 second wait and grab the next call in the queue. Is that possible? How to accomplish? -- Mitch
As I read the queues.conf.sample file I would say no since you would have to
set the value to 0 and reload the queue. If you state your asterisk version
and whether you're using realtime, someone might offer a solution.
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mitch Claborn
Sent: Monday, October 29, 2012 12:15 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Bypass queue wrapup time
In our sales queue, we have wrapup time set to 15 seconds. When the phones
are really busy, the operators would like the ability to bypass that 15
second wait and grab the next call in the queue. Is that possible? How to
accomplish?
--
Mitch
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I don't think you can. But you could set it to a lower value like 3 seconds and give your operators a feature key to pause themselves in the queue if they need extra work time. - Logs On Oct 29, 2012 12:15 PM, "Mitch Claborn" <mitch_ml at claborn.net> wrote:> In our sales queue, we have wrapup time set to 15 seconds. When the > phones are really busy, the operators would like the ability to bypass that > 15 second wait and grab the next call in the queue. Is that possible? How > to accomplish? > > -- > > Mitch > > > -- > ______________________________**______________________________**_________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/**mailman/listinfo/asterisk-**users<http://lists.digium.com/mailman/listinfo/asterisk-users> >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20121029/ce31998f/attachment.htm>
Mitch Claborn <mitch_ml at claborn.net> writes:> In our sales queue, we have wrapup time set to 15 seconds. When the > phones are really busy, the operators would like the ability to bypass > that 15 second wait and grab the next call in the queue. Is that > possible? How to accomplish?Slightly hacky solution which only works for ringall: Designate a phone to be in the queue but never get answered. When you are ready for a call early, do a directed pickup of that phone. For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/ /Benny
2012/10/30 Benny Amorsen <benny+usenet at amorsen.dk>> Mitch Claborn <mitch_ml at claborn.net> writes: > > > In our sales queue, we have wrapup time set to 15 seconds. When the > > phones are really busy, the operators would like the ability to bypass > > that 15 second wait and grab the next call in the queue. Is that > > possible? How to accomplish? > > Slightly hacky solution which only works for ringall: > > Designate a phone to be in the queue but never get answered. When you > are ready for a call early, do a directed pickup of that phone. >Are you sure a call which entered into a queue can be directly picked up ?> > For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/ > > > /Benny > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20121030/8dc19baa/attachment.htm>