asterisk users - Aug 2012 - change channel variable to a user chosen value during a call

Hi,

I'm in the following usecase:

A customer calls in to an asterisk box and the call is answered by an
employee. During this call, the employee has to set the CDR(accountcode)
for the channel from his phone. Is this possible with asterisk?

What I've tried so far is to add a dynamic feature in the
[applicationmap] section of features.conf which executes a Macro (I know
it's not recommended according to the comment in the sample config
file). Executing this macro works, but when using the Read application
asterisk does not hear the DTMF digits I enter.

Anyone else ran into the same situation and has any recommendations?

Regards,

Frederic

More information please - Asterisk version and are you using realtime?

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Frederic Van
Espen
Sent: Thursday, August 30, 2012 4:35 AM
To: asterisk-users
Subject: [asterisk-users] change channel variable to a user chosen value
during a call

Hi,

I'm in the following usecase:

A customer calls in to an asterisk box and the call is answered by an
employee. During this call, the employee has to set the CDR(accountcode) for
the channel from his phone. Is this possible with asterisk?

What I've tried so far is to add a dynamic feature in the [applicationmap]
section of features.conf which executes a Macro (I know it's not recommended
according to the comment in the sample config file). Executing this macro
works, but when using the Read application asterisk does not hear the DTMF
digits I enter.

Anyone else ran into the same situation and has any recommendations?

Regards,

Frederic


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On Thu, 2012-08-30 at 08:23 -0500, Danny Nicholas wrote:
> More information please - Asterisk version and are you using realtime?
> 
> 
Currently running asterisk 1.8.13.0 and not using realtime.