asterisk users - Mar 2012 - Difference between busy / unavailable greetings in an environment with call waiting

All my phones have call waiting, so it's unlikely DIALSTATUS ever gets set
to BUSY. So, I'm trying to decide what to do about the two greetings users
record, busy and unavailable.

If I could, I could just disable one. Then there's only one greeting, and no
chance for confusion. I could probably find a way to re-record the options menu
to just not tell users about it, but I'd also like to use
forcegreetings=yes, which will make them record both. Any way to force them to
just set one, or otherwise disable one of the greetings?

Alternately, I'm open to suggestions on how to make this functionality not
confusing for my users. Call waiting seems pretty ubiquitous on business phones
these days, so how are people handling this issue?

All you have to do to disable the busy message is to comment out the section
in app_voicemail.c where it records the busy message.
In 1.4.39.1 it is at line 7153 

        /* If forcegreetings is set, have the user record their greetings */
        if (ast_test_flag(vmu, VM_FORCEGREET)) {
                snprintf(prefile,sizeof(prefile), "%s%s/%s/unavail",
VM_SPOOL_DIR, vmu->context, vms->username);
                if (ast_fileexists(prefile, NULL, NULL) < 1) {
                        cmd = play_record_review(chan, "vm-rec-unv",
prefile, maxgreet, fmtc, 0, vmu, &duration, NULL, record_gain, vms);
                        if (cmd < 0 || cmd == 't' || cmd ==
'#')
                                return cmd;
                }

/*                snprintf(prefile,sizeof(prefile), "%s%s/%s/busy",
VM_SPOOL_DIR, vmu->context, vms->username);
                if (ast_fileexists(prefile, NULL, NULL) < 1) {
                        cmd = play_record_review(chan, "vm-rec-busy",
prefile, maxgreet, fmtc, 0, vmu, &duration, NULL, record_gain, vms);
                        if (cmd < 0 || cmd == 't' || cmd ==
'#')
                                return cmd;
                } */
        }


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Phil Frost
Sent: Thursday, March 01, 2012 3:04 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Difference between busy / unavailable greetings in
an environment with call waiting

All my phones have call waiting, so it's unlikely DIALSTATUS ever gets set
to BUSY. So, I'm trying to decide what to do about the two greetings users
record, busy and unavailable.

If I could, I could just disable one. Then there's only one greeting, and no
chance for confusion. I could probably find a way to re-record the options
menu to just not tell users about it, but I'd also like to use
forcegreetings=yes, which will make them record both. Any way to force them
to just set one, or otherwise disable one of the greetings?

Alternately, I'm open to suggestions on how to make this functionality not
confusing for my users. Call waiting seems pretty ubiquitous on business
phones these days, so how are people handling this issue?

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