Raj Mathur (राज माथुर)
2012-Feb-15 13:02 UTC
[asterisk-users] Forwarding queue to remote agent over PSTN
Hi, A client is looking for a way to have queue agents available over their mobile or land-line phones. In other words, some queue members would be local (over SIP channels) while others would only be reachable by dialling their (mobile) phones over the PSTN. Is there some easy way to accomplish this? Regards, -- Raj -- Raj Mathur || raju at kandalaya.org || GPG: http://otheronepercent.blogspot.com || http://kandalaya.org || CC68 It is the mind that moves || http://schizoid.in || D17F
Danny Nicholas
2012-Feb-15 13:31 UTC
[asterisk-users] Forwarding queue to remote agent over PSTN
You could register the agent to a SIP extension with followme. When the
queue went to ring the SIP extension, followme would send the call on to the
mobile/land line.
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Raj Mathur
(??? ?????)
Sent: Wednesday, February 15, 2012 7:03 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Forwarding queue to remote agent over PSTN
Hi,
A client is looking for a way to have queue agents available over their
mobile or land-line phones. In other words, some queue members would be
local (over SIP channels) while others would only be reachable by
dialling their (mobile) phones over the PSTN. Is there some easy way to
accomplish this?
Regards,
-- Raj
--
Raj Mathur || raju at kandalaya.org || GPG:
http://otheronepercent.blogspot.com || http://kandalaya.org || CC68
It is the mind that moves || http://schizoid.in || D17F
--
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Satish Barot
2012-Feb-16 05:19 UTC
[asterisk-users] Forwarding queue to remote agent over PSTN
If you have your agents static(hard coded) for Queue in queues.conf, you could add following in your queue definition, member => DAHDI/G0/XXXXXXXXXX Replace XXXXXXXXXX with your Agent's cellphone or Landline number. And if you have your Agents added dynamically in Queue, use local channel as a Queue member and have your local channel dial the cellphone or Landline number. See the 'Using Local Channels' section on a link http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html for more information. (Courtesy:Leif Madsen, Jim Van Meggelen, and Russell Bryant) --Satish Barot On Wed, Feb 15, 2012 at 6:32 PM, Raj Mathur (??? ?????) < raju at linux-delhi.org> wrote:> Hi, > > A client is looking for a way to have queue agents available over their > mobile or land-line phones. In other words, some queue members would be > local (over SIP channels) while others would only be reachable by > dialling their (mobile) phones over the PSTN. Is there some easy way to > accomplish this? > > Regards, > > -- Raj > -- > Raj Mathur || raju at kandalaya.org || GPG: > http://otheronepercent.blogspot.com || http://kandalaya.org || CC68 > It is the mind that moves || http://schizoid.in || D17F > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20120216/ce698819/attachment.htm>