asterisk users - Jul 2011 - The queue is not routing for the agent: returned -1: Invalid argument

Hi All;

Asterisk version is 1.8.4
The call is going to the queue but it is not routing to the agent which is
logged in.

I am afraid that I am missing a parameter to be set or enable or disable in the
queues.conf so it is causing not to route for the interface.

I am getting the following error messages:

[Jul 24 18:45:02] WARNING[13177]: pbx.c:4893 __ast_pbx_run: Don't know what
to do with 'SIP/gwbilalhome-00000bfd'  == Using SIP RTP CoS mark 5

[Jul 24 18:45:07] WARNING[13175]: acl.c:708 ast_ouraddrfor: Cannot connect
[Jul 24 18:45:07] WARNING[13175]: chan_sip.c:3280 __sip_xmit: sip_xmit of 0x7ff3
6c0d6380 (len 774) to 0.0.2.87:5060 returned -1: Invalid argument


Below is my extensions.con

[IncomingFromPSTN]

exten => 4,1,Goto(CustomerSupport,s,1)

[QueueLogin]
exten => 150,1,AddQueueMember(CustomerSupport,SIP/599);
exten => 150,2,Playback(agent-loginok)
exten => 151,1,RemoveQueueMember(CustomerSupport,SIP/599);
exten => 151,2,Playback(agent-loggedoff)


[CustomerSupport]

include => Internal

exten => s,1,Queue(CustomerSupport,t,,,120)

Now, there are also another two problems:

1) When I am dialing 150 to login, then after I hear the message that agent is
logged in, then I hangup the SIP Phone, then I see the following message:

[Jul 24 18:53:49] WARNING[13263]: pbx.c:4893 __ast_pbx_run: Don't know what
to do with 'SIP/gwbilalhome-00000c09'

So, why this? 

2) If I configured in the queues.conf the member to be in the queue (so no need
to login, correct), if the memeber is Agent, then how the association will be
between the Agent and the Extension? How it will be determined that the Agent
1003 will be existed in the extension 599 as I am not dialing anything from the
Phone to login?

Appreciate your kindly help.
Regards
Bilal

On 11-07-23 01:18 PM, bilal ghayyad wrote:
> Hi All;
>
> Asterisk version is 1.8.4
> The call is going to the queue but it is not routing to the agent which is
logged in.
>
> I am afraid that I am missing a parameter to be set or enable or disable in
the queues.conf so it is causing not to route for the interface.
>
> I am getting the following error messages:
>
> [Jul 24 18:45:02] WARNING[13177]: pbx.c:4893 __ast_pbx_run: Don't know
what to do with 'SIP/gwbilalhome-00000bfd'  == Using SIP RTP CoS mark 5
>
> [Jul 24 18:45:07] WARNING[13175]: acl.c:708 ast_ouraddrfor: Cannot connect
> [Jul 24 18:45:07] WARNING[13175]: chan_sip.c:3280 __sip_xmit: sip_xmit of
0x7ff3 6c0d6380 (len 774) to :5060 returned -1: Invalid argument
>
>
> Below is my extensions.con
>
> [IncomingFromPSTN]
>
> exten =>  4,1,Goto(CustomerSupport,s,1)
>
> [QueueLogin]
> exten =>  150,1,AddQueueMember(CustomerSupport,SIP/599);
> exten =>  150,2,Playback(agent-loginok)
> exten =>  151,1,RemoveQueueMember(CustomerSupport,SIP/599);
> exten =>  151,2,Playback(agent-loggedoff)
>
>
> [CustomerSupport]
>
> include =>  Internal
>
> exten =>  s,1,Queue(CustomerSupport,t,,,120)
>
> Now, there are also another two problems:
>
> 1) When I am dialing 150 to login, then after I hear the message that agent
is logged in, then I hangup the SIP Phone, then I see the following message:
>
> [Jul 24 18:53:49] WARNING[13263]: pbx.c:4893 __ast_pbx_run: Don't know
what to do with 'SIP/gwbilalhome-00000c09'
>
> So, why this?
>
> 2) If I configured in the queues.conf the member to be in the queue (so no
need to login, correct), if the memeber is Agent, then how the association will
be between the Agent and the Extension? How it will be determined that the Agent
1003 will be existed in the extension 599 as I am not dialing anything from the
Phone to login?
>
What does your sip.conf look like for [599]?  The problem is asterisk 
(specifically app_dial, then netsock2.c) is converting 'SIP/599' to 
'SIP/0.0.2.87' and sending the INVITE to that address. This is a 
regression introduced when IPv6 was added.

-- 
Paul Belanger
Digium, Inc. | Software Developer
twitter: pabelanger | IRC: pabelanger (Freenode)
Check us out at: http://digium.com & http://asterisk.org