asterisk users - Oct 2010 - Polycom getting DCHP address from wrong VLAN

Hello,

I have been tearing my hair out on this issue for 2 days, any help
would be appreciated.

We have a normal network and a Cisco SGE2010P switch - a 48 port PoE switch

There are two VLANs, 1(data) & 50(VoIP).  When Polycoms are connected
to the switch with VLAN 50 hard coded in the config they grab a DHCP
address from VLAN 1, the PVID for the switch port.

The ports have membership in VLAN 1 as the PVID and VLAN 50 as tagged
traffic.  I know the VoIP DHCP server is working because if I change a
port to have a PVID of 50 any device gets the address from the VoIP
DHCP server.

I have tried the ports as 'general' and 'trunk' with no success.

Any help would be greatly appreciated, I don't have much hair left!

-- 
-Thermal

That switch doesn't seem to support CDP, so the Polycom phone has no way of
figuring out which VLAN to tag itself to "automagically".  It will
grab the primary VLAN unless you specify otherwise in the phone's setup.

On boot of the phone, go into setup, default password 456, there's an option
in there to specify the VLAN ID.  You can force your VLAN 50.  Should bring you
up.

If your switch had done CDP (such as some higher end switches), the phone tells
the switch "Im a phone" and the switch has a voice-vlan configuration
which would then push that VLAN to the Polycom.  We did this kind of setup in a
large scale (100+) installation.

Bests,
Seb

---
Sebastien Thomas
Amplisys Inc. - Digital Telephony Integration Specialists
T: 514.225.4141 x222     F: 514.225.4162     TF: 1-877-AMPLISYS



On 2010-10-08, at 2:37 AM, Thermal Wetland wrote:
> Hello,
> 
> I have been tearing my hair out on this issue for 2 days, any help
> would be appreciated.
> 
> We have a normal network and a Cisco SGE2010P switch - a 48 port PoE switch
> 
> There are two VLANs, 1(data) & 50(VoIP).  When Polycoms are connected
> to the switch with VLAN 50 hard coded in the config they grab a DHCP
> address from VLAN 1, the PVID for the switch port.
> 
> The ports have membership in VLAN 1 as the PVID and VLAN 50 as tagged
> traffic.  I know the VoIP DHCP server is working because if I change a
> port to have a PVID of 50 any device gets the address from the VoIP
> DHCP server.
> 
> I have tried the ports as 'general' and 'trunk' with no
success.
> 
> Any help would be greatly appreciated, I don't have much hair left!
> 
> -- 
> -Thermal
> 
> -- 
> _____________________________________________________________________
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One more thing: Make sure that the port going to your data-DHCP server
doesn't have the voice VLAN set on it.  I troubleshot an installation for a
few hours before thinking of this...

Bests,
Seb

On 2010-10-08, at 2:37 AM, Thermal Wetland wrote:
> Hello,
> 
> I have been tearing my hair out on this issue for 2 days, any help
> would be appreciated.
> 
> We have a normal network and a Cisco SGE2010P switch - a 48 port PoE switch
> 
> There are two VLANs, 1(data) & 50(VoIP).  When Polycoms are connected
> to the switch with VLAN 50 hard coded in the config they grab a DHCP
> address from VLAN 1, the PVID for the switch port.
> 
> The ports have membership in VLAN 1 as the PVID and VLAN 50 as tagged
> traffic.  I know the VoIP DHCP server is working because if I change a
> port to have a PVID of 50 any device gets the address from the VoIP
> DHCP server.
> 
> I have tried the ports as 'general' and 'trunk' with no
success.
> 
> Any help would be greatly appreciated, I don't have much hair left!
> 
> -- 
> -Thermal
> 
> -- 
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users