I encountered something strange. A local business has an ACD that, when I call
it using a Polycom 550 connected through an Asterisk system, will respond to
button presses only if they are short.
Calling this business with our old (non-Asterisk) phone system or with my cell
phone works because they only generates short tones when pressing the keypad
during a call. The Polycom, however, generates tone for as long as you have
your finger on the key.
I see plenty of posts out there on increasing tone length, but nothing on
reducing it. There may be other issues; I've called the number a few times
when testing and received a voicemail prompt instead of their main message, a
few times.
Justin C. Sherrill - American Rock Salt
p: 585-991-6825 f: 585-991-6926 c: 585-298-6826
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