I installed a queue for a client with 10 officers so far so good. Now the client wants an agent when making a call to this will leave any customer information using the phone as a key. I'm trying to do this app using delphi obviously I will need to connect to the AMI, but do not quite understand how to identify the call you get to a specific agent. Can you give me some point where to start. *-------------------------------------------------------* *-Edwin Quijada *-Developer DataBase *-JQ Microsistemas *-Soporte PostgreSQL *-www.jqmicrosistemas.com *-809-849-8087 *-------------------------------------------------------* _________________________________________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100605/c5ccb66e/attachment.htm