I installed a queue for a client with 10 officers so far so good. Now the client
wants an agent when making a call to this will leave any customer information
using the phone as a key.
I'm trying to do this app using delphi obviously I will need to connect to
the AMI, but do not quite understand how to identify the call you get to a
specific agent. Can you give me some point where to start.
*-------------------------------------------------------*
*-Edwin Quijada
*-Developer DataBase
*-JQ Microsistemas
*-Soporte PostgreSQL
*-www.jqmicrosistemas.com
*-809-849-8087
*-------------------------------------------------------*
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