I am thinking of moving from a traditional PBX to an asterisk box. Many of my leadership group are skeptical of asterisk. So I was hoping to find a call center that is currently using this technology that would not mind spending some time on a conference call to address some concerns that my team has. Thanks Ted Foote Allied Business Services, Inc. 616-741-0437 -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100419/7836593a/attachment.htm
On Mon, Apr 19, 2010 at 3:06 PM, Ted Foote <tedf at abscollect.com> wrote:> I am thinking of moving from a traditional PBX to an asterisk box. Many of > my leadership group are skeptical of asterisk. So I was hoping to find a > call center that is currently using this technology that would not mind > spending some time on a conference call to address some concerns that my > team has.You would be welcome to ask questions on our weekly VoIP Users Conference which begins every Friday at 12 Noon EDT. See details at http://voipusersconference.org or contact me for more info. Some of our regulars can address any questions you might have, and they are independent of Digium, mostly practicing professionals. Best, r
Ted Foote wrote:> I am thinking of moving from a traditional PBX to an asterisk box. Many > of my leadership group are skeptical of asterisk. So I was hoping to > find a call center that is currently using this technology that would > not mind spending some time on a conference call to address some > concerns that my team has.I've been using Asterisk in a large-ish call centre (at least 5 physical sites combined into a single logical system) that probably does around 5-10 simultaneous calls at any given time (higher than that on Mondays and Tuesdays which are peak days for them). System heavily utilizes a database for call routing, CDRs, etc... and has been running steady for at least the last year. I've replaced a couple of smaller queue systems as well at other locations with Asterisk, and in all cases they are wishing they had done it sooner. Leif Madsen.
Hello Ted, feel free to contact us off-list - we have quite a number, from smallish to extremely large, with varying degrees of clustering and redundancy, in nearly any country in the world! :) l. 2010/4/19 Ted Foote <tedf at abscollect.com>> I am thinking of moving from a traditional PBX to an asterisk box. Many > of my leadership group are skeptical of asterisk. So I was hoping to find a > call center that is currently using this technology that would not mind > spending some time on a conference call to address some concerns that my > team has. > > > > Thanks > > Ted Foote > > Allied Business Services, Inc. > > 616-741-0437 > > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Loway - home of QueueMetrics - http://queuemetrics.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100419/d5fb80ea/attachment.htm
Ted, We've been using Asterisk in-house since 2005, with 100 people connected. We are a call center, making approx 3000 inbound / outbound calls per day 6 days a week. We have interfaces to 90 ISDN lines and SIP providers. We use MOH, voicemail, queues etc etc, and record every call. Each agent is managed in realtime by our own custom software which was written to link our database application to asterisk using sockets and jabber. It works really well. We have estimated the savings to the company in the region of 750,000 UK pounds since inception. Drop me a line if you want any further info. Julian On 19 April 2010 14:06, Ted Foote <tedf at abscollect.com> wrote:> I am thinking of moving from a traditional PBX to an asterisk box. Many of > my leadership group are skeptical of asterisk. So I was hoping to find a > call center that is currently using this technology that would not mind > spending some time on a conference call to address some concerns that my > team has. > > > > Thanks > > Ted Foote > > Allied Business Services, Inc. > > 616-741-0437 > > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > ? ? ? ? ? ? ? http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > ? http://lists.digium.com/mailman/listinfo/asterisk-users >
Ted Funnily enough a Call Center we did for Legal Aid just asked to increase from 40 to 60 seats. This replaced the Nortel - the first big improvement was ease of configuration. We have also set up a Directory Inquiry (yes - like 411) that does 40,000 calls per day. Their reason to go ahead was they wanted more stability vis-a-vis (again) Nortel. If you wish to move beyond 70 - 100 concurrent calls it can become more complicated on organising queues, particularly if there is call recording that eats resource and so spreads you to more than one server. You also need to consider how to provide integrated statistics and the desktop applications for supervisors to maintain a proper management of agents. Steve .... you welcome to call : 619 760 7772 On Apr 19, 2010, at 3:06 PM, Ted Foote wrote:> I am thinking of moving from a traditional PBX to an asterisk box. > Many of my leadership group are skeptical of asterisk. So I was > hoping to find a call center that is currently using this technology > that would not mind spending some time on a conference call to > address some concerns that my team has. > > Thanks > Ted Foote > Allied Business Services, Inc. > 616-741-0437 > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100419/10285dce/attachment.htm