Renato bianchini
2010-Feb-24 23:51 UTC
[asterisk-users] Problems with Linksys IP Phone SPA 942
Hi people,
I'm having problems of connection with a Linksys SPA IP PHONE 942 when I use
the WAN port, most of the time when I try to connect to the network or restart
the IP Phone I can't get internet connectivity . I tried using both static
IP and DHCP, but the problem is the same. Some have had similar problem with
this brand of IP Phone?
Thanks for the help and attention.
Hugs
____________________________________________________________________________________
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Jimmy Godbout
2010-Feb-24 23:56 UTC
[asterisk-users] Problems with Linksys IP Phone SPA 942
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML> <HEAD><META http-equiv=Content-Type content="text/html; charset=utf-8"><META content="INBOX.COM" name=GENERATOR></HEAD> <BODY> <DIV>How did you connect your phone to the network ? Please describe your connection.</DIV> <DIV><BR>Jimmy</DIV> <BLOCKQUOTE style="BORDER-LEFT: #0000ff 2px solid; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px"> <DIV class=msgHeaders>-----Original Message-----<BR><B>From:</B> renatolzb@yahoo.com.br<BR><B>Sent:</B> Wed, 24 Feb 2010 15:51:35 -0800 (PST)<BR><B>To:</B> asterisk-users@lists.digium.com<BR><B>Subject:</B> [asterisk-users] Problems with Linksys IP Phone SPA 942<BR><BR></DIV> <DIV class=oldBody> <DIV> <TABLE border=0 cellSpacing=0 cellPadding=0> <TBODY> <TR> <TD vAlign=top _style="font: inherit;">Hi people,<BR><BR>I'm having problems of connection with a Linksys SPA IP PHONE 942 when I use the WAN port, most of the time when I try to connect to the network or restart the IP Phone I can't get internet connectivity . I tried using both static IP and DHCP, but the problem is the same. Some have had similar problem with this brand of IP Phone?<BR><BR>Thanks for the help and attention.<BR><BR>Hugs</TD></TR></TBODY></TABLE><BR> <HR SIZE=1> Veja quais são os assuntos do momento no Yahoo! + Buscados: <A href="http://br.rd.yahoo.com/mail/taglines/mail/*http://br.maisbuscados.yahoo.com/">Top 10</A> - <A href="http://br.rd.yahoo.com/mail/taglines/mail/*http://br.maisbuscados.yahoo.com/celebridades/">Celebridades</A> - <A href="http://br.rd.yahoo.com/mail/taglines/mail/*http://br.maisbuscados.yahoo.com/m%C3%BAsica/">Música</A> - <A href="http://br.rd.yahoo.com/mail/taglines/mail/*http://br.maisbuscados.yahoo.com/esportes/">Esportes</A></DIV></DIV></BLOCKQUOTE><hr size="1px" noshade style="clear:both;margin-top:10px;height:1px;"> <div style="font:12px Verdana,sans-serif;color:Black;background:white;padding:3px;line-height:1.3em"> <a href="http://www.inbox.com/marineaquarium"><img src="http://my.inbox.com/img/ftrs/marine.jpg" width="104" hight="90" alt="3D Marine Aquarium Screensaver Preview" align="left" border="0" style="margin-right:15px" /></a> <br><strong><font color="2086c3">Free 3D Marine Aquarium Screensaver</font></strong><br> <nobr>Watch dolphins, sharks & orcas on your desktop!</nobr> <nobr>Check it out at <a href="http://www.inbox.com/marineaquarium">www.inbox.com/marineaquarium</a></nobr></div> </BODY> </HTML>
Shanon Swafford
2010-Feb-25 01:23 UTC
[asterisk-users] OT: Problems with Linksys IP Phone SPA 942
>Sent: Wednesday, February 24, 2010 5:52 PM >To: asterisk-users at lists.digium.com >Subject: [asterisk-users] Problems with Linksys IP Phone SPA 942 > >Hi people, > >I'm having problems of connection with a Linksys SPA IP PHONE 942 when Iuse the WAN port, most of the time when I try to connect to the network or restart the IP >Phone I can't get internet connectivity . I tried using both static IP and DHCP, but the problem is the same. Some have had similar problem with this brand of IP >Phone?> >Thanks for the help and attention. > >Hugs > >________________________________________ >Veja quais s?o os assuntos do momento no Yahoo! + Buscados: Top 10 -Celebridades - M?sica - Esportes ---------------------------------------------------------------------------- --------------------------- First, have you tried a known working ethernet cable? Also, if you have VLAN enabled on the phone, it will send out a DHCP request, but then ignore the reply unless the reply has VLAN in it. If I where you, I would sniff the packets using www.wireshark.org and a true hub (or switch capable of mirroring ports). If you have it set to DHCP and you don't see it send out any DHCP requests, I would call Linksys and see what they say about troubleshooting it. This is the filter to use in WireShark to only see Linksys device packets: eth.addr[0:3] == 00-0e-08 Optionally you could add " && bootp || sip" to the end make Wireshark only show DHCP and SIP activity. One of the companies I work for pre-provisions Linksys phones and blind drop ships them for ITSPs. We also handle the ITSPs "returns". Anyway, we have booted, pre-provisioned, shipped, and handled returns for almost 10,000 SPA942s in the past year and had 47 that were actually bad and Linksys replaced them all. Maybe 10 of those where what I attributed as the WAN port was broken, the other 37 where mainly hung firmware and won't power problems. About once a week though we do get a phone back where the end user says it won't connect to the network and the ITSP just replaced it without hassling the customer to troubleshoot. We boot it behind our DHCP server, and it works fine. Then we reset it to factory defaults, re-provision, and re-ship it and normally don't get it back a second time. Sometimes it looks like the end user has mucked around in the VLAN settings or it is set to static IP and we have to change these before DHCP actually works but I can always get it back. I'd be interested in hearing what you find out as I have always been curious about why those "once a weeks" don't work at the end user but have no way of finding it out. I'm sure Linksys would like to know as well. One thing made be feel dumb the other day. We boot these phones 10 at a time and a new guy had accidentally plugged in one of them using the LAN port. This caused all sorts of problems in the network for some reason. After chasing my tail in the DHCP server and power cycling the switch and this and that for 2 hours, I found that one, changed it to the WAN, and am still too mad at myself to actually investigate why that broke the whole system. Regards, Shanon Swafford Cell: 972.989.3242 Email: shanon at dfwavc.com http://www.dfwavc.com/ http://www.ntxinternet.com/ http://www.ntxinternet.com/shanon_swafford.html