asterisk users - May 2009 - Pickup with *8 is not working...

Hey there list !

I'm receiving negative feedback when people try to pickup another
ringing phone by pressing *8 on there own Grandstream device.

These are my setting that should make pickup possible :

all my sip-clients (Grandstream) have this in their config (sip.conf) :

callgroup=1
pickupgroup=1
canreinvite=no
qualify=yes

So they are all in the same pickupgroup...

This the configuration for pickup-exten (features.conf) :

pickupexten = *8                ; Configure the pickup extension.
(default is *8)

So why does phone pickup fails ??

This happens when a call from the PSTN is directed through an IVR-system
to a specific department, like sales. There, the 3 sales-phones ring...
When one of the accounting-people hears this, they want to pickup the
phone by dialing *8.
But this does not work. Remember that all the Grandstream-telephones are
in the same pickup group (1).
Everyone should be able to pickup any ringing telephone...

Thanks for the feedback !
Jonas.
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On Wed, 20 May 2009, jonas kellens wrote:
> Hey there list !
>
> I'm receiving negative feedback when people try to pickup another
> ringing phone by pressing *8 on there own Grandstream device.
>
> These are my setting that should make pickup possible :
>
> all my sip-clients (Grandstream) have this in their config (sip.conf) :
>
> callgroup=1
> pickupgroup=1
> canreinvite=no
> qualify=yes
>
> So they are all in the same pickupgroup...
>
> This the configuration for pickup-exten (features.conf) :
>
> pickupexten = *8                ; Configure the pickup extension.
> (default is *8)
>
> So why does phone pickup fails ??
>
> This happens when a call from the PSTN is directed through an IVR-system
> to a specific department, like sales. There, the 3 sales-phones ring...
> When one of the accounting-people hears this, they want to pickup the
> phone by dialing *8.
> But this does not work. Remember that all the Grandstream-telephones are
> in the same pickup group (1).
> Everyone should be able to pickup any ringing telephone...
Did you add in my dialplan bit about

   exten => _*8.,1,Pickup ...

because that might be confusing things.

I changed pickup to ** in features.conf to get round this.

Gordon