I'm having a strange issue, and not really sure where to even begin to
troubleshoot it. First let me explain that I have all agents setup
locally ( local/100 at agents/n)
A call will come in and ring to the agent. When the agent answers the
call, they just hear a dial tone. Agent hangs up. Asterisk still shows
the agent as 'in use' in queue status. And 'show channels'
shows that
the channel is still active.
I have enabled full logging, and noticed this when it happens:
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
[Mar 31 12:12:27] DEBUG[25854] audiohook.c: Failed to get 160 samples
from write factory 0xacfbce0
What makes it more strange is that I can ChanSpy on that active channel,
and I can hear the caller talking to themselves.
The logs also show asterisk bridging the incoming SIP connection with
the Phone, but when the agent hangs up, it shows the agent as hanging
up, but it's not closing the bridge.
Any ideas? Where should I begin in troubleshooting this? Thanks!
--
Regards,
Robert Broyles
Team Lead - Customer Support Rep
Poornam Inc aka Bobcares
Phoenix, Arizona, USA 602.288.9145
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