Just found out my maintanence agreement with fonality does not cover phones over a year old. So, of course, they don't repaird phones, only replace them. Very worldly of them... Anyone know where I can get an Aastra 480i repaired? The phone works on speakerphone, but when you lift the receiver offthe hook, the phone does not engage. There is something wrong with the "hook". The receiver works fine, on another phone, the phone has had its firmware flashed, and again, the phone wroks fine using the speakerphone. THANKS! Mark
On Fri, 2009-03-06 at 09:41 -0500, mark at njycamps.org wrote:> Anyone know where I can get an Aastra 480i repaired? The phone works > on speakerphone, but when you lift the receiver offthe hook, the phone > does not engage. There is something wrong with the "hook". The > receiver works fine, on another phone, the phone has had its firmware > flashed, and again, the phone wroks fine using the speakerphone.I hope you don't have too many of those. we bought 80 of them for our office, and I'm sure that 20 of them have already had problems with their off-hook sensor. Even phones that have worked good in the past are now starting to fail. I hear aprox. 1 new phone failure report each week. Now that our phones are off warranty, I've had to ship them straight to Aastra. They recently repaired 7 of them for me for $25 each. Now I'll just wait and see if the fix is really a fix or if they are going to fail again. I dealt with Linda at Aastra: Linda Berendt <lberendt at aastra.com> Needless to say, we're not buying Aastra phones anymore. We're pretty happy with Polycom phones right now. Bob
Actually, I have a bunch of the 480i's and like them much better than any of the Polycom phones I have. The screen is MUCH easier to read, the phones, while def not as solid, are much easier to navigate for my end-users and make changes to. IMO, of course... But thanks LOADS for that info. $25 to repair. I could KILL fonality, but what else is new :)> hope you don't have too many of those. we bought 80 of them for our > office, and I'm sure that 20 of them have already had problems with their > off-hook sensor. Even phones that have worked good in the past are now > starting to fail. I hear aprox. 1 new phone failure report each week. > > Now that our phones are off warranty, I've had to ship them straight to > Aastra. They recently repaired 7 of them for me for $25 each. Now I'll > just wait and see if the fix is really a fix or if they are going to fail > again. I dealt with Linda at Aastra: Linda Berendt <lberendt at aastra.com> > > Needless to say, we're not buying Aastra phones anymore. We're pretty > happy with Polycom phones right now. > > Bob