asterisk users - Jan 2009 - caller ID - handle_request_invite: Failed to authenticate user

We have a caller ID from our phone provider "Shaw Cable" (digital
phone) and it was working OK until recently.
I get an error:

WARNING[6769]: chan_sip.c:8553 check_auth: username mismatch, have <4>,
digest has <pstn-4444>
NOTICE[6769]: chan_sip.c:14316 handle_request_invite: Failed to authenticate
user THELMA
<sip:7804789998 at 10.10.0.103>;tag=50e17675d59121c4o1

at this point call fails, it is not being passed through to asterisk.

I'm using Linksys 3102, PSTN answer delay is set to 3sec. to allow for
caller ID to pass through.
When I decrease timing to 1sec. or eliminate it 0sec the call goes through but
there is no caller ID being forwarded.

It was working OK for a while.  So I'm not sure if Shaw Cable have upgraded
something on their
digital phone or there is a problem with asterisk/

<4> is a Line1
<pstn-4444> is PSTN Line

-- 
#Joseph
GPG KeyID: ED0E1FB7

Joseph wrote:
> We have a caller ID from our phone provider "Shaw Cable" (digital
phone) and it was working OK until recently.
> I get an error:
>
> WARNING[6769]: chan_sip.c:8553 check_auth: username mismatch, have
<4>, digest has <pstn-4444>
> NOTICE[6769]: chan_sip.c:14316 handle_request_invite: Failed to
authenticate user THELMA
> <sip:7804789998 at 10.10.0.103>;tag=50e17675d59121c4o1
>
> at this point call fails, it is not being passed through to asterisk.
>
> I'm using Linksys 3102, PSTN answer delay is set to 3sec. to allow for
caller ID to pass through.
> When I decrease timing to 1sec. or eliminate it 0sec the call goes through
but there is no caller ID being forwarded.
>
> It was working OK for a while.  So I'm not sure if Shaw Cable have
upgraded something on their
> digital phone or there is a problem with asterisk/
>
> <4> is a Line1
> <pstn-4444> is PSTN Line
>
>   
Have you tried to extend that delay to 5 or 6 seconds? It's possible
that caller id is being sent a second or two later/longer, but your 3
seconds is now cutting off a portion of the caller id data.

Lyle