Hello All One of our client Bank has 900 employees working in different locations. They need to record all internal and external calls. Can any body suggest Call Recording Solution for this requirement. We need to know the Hardware / Bandwidth and all requirements and costing. Regards, -- Kashif Naeem Business Development Manager Hadi Telecom www.haditelecom.com Cell: +92 (0)345 4226006 Office: +92 (0)42 5692766 Email: kashif at haditelecom.com MSN: kashif__naeem at hotmail.com Gmail: meet.kashif at gmail.com Skype: kashif.naeem 302 Y Commercial Area, 2nd Floor DHA Lahore, Pakistan. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20081122/7348e340/attachment.htm
> One of our client Bank has 900 employees working in different locations. > They need to record all internal and external calls. Can any body suggestCall Recording Solution for this> requirement. We need to know the Hardware / Bandwidth and allrequirements and costing. Few questions first .... 1. Why are they being recorded (business need)? 2. Does the value of the recording remain constant over time or diminish? 3. What criteria will you be required to retrieve the recording with? 4. Do you expect users to retrieve their own recordings or make requests of a records management operations staff? 5. Does everything need to be on-line or near-line/off-line and do you require a data management and migration solution? 6. Do you need to do word spotting and trend analysis on the content of these recordings (target marketing and customer service analysis typically)? Recording the call is quite easy. Storing it for retrieval which is acceptable to the business under their potentially diverse requirements is the tough part to nail down. There are commercial products like Witness out there which do a good job of this at a premium price. If the business drivers have low impact, you could simply record in asterisk and archive the files with some creative scripting and database work. You said this is a bank so I'm presuming they will have a formal risk analysis methods in place which would guide you through qualifying the requirements. Check out what the IT/CIO folks have to help you out in this manner. -dbc.
Stephen Wingfield
2008-Nov-24 23:41 UTC
[asterisk-users] Need Recording Solution in Asterisk
----- Original Message ----- From: Kashif Naeem To: kashif at haditelecom.com Sent: Saturday, November 22, 2008 7:08 AM Subject: [asterisk-users] Need Recording Solution in Asterisk Hello All One of our client Bank has 900 employees working in different locations. They need to record all internal and external calls. Can any body suggest Call Recording Solution for this requirement. We need to know the Hardware / Bandwidth and all requirements and costing. Regards, -- Kashif Naeem Business Development Manager Hadi Telecom www.haditelecom.com Kashif www.bicomsystems.com and pbxware, we often find the customer has unique search requirements and a little custom care adds greatly to the turnkey solution. A few questions that need reply offline though, are: 1. number of concurrent calls est. 2. codecs, or PRI interfacing 3. Any search criteria e.g. timestamp, cli ... to be put into filename of recording 4. Do you need search fields available through an interface for your client ? 5. Will you failover require redundancy or is RAID enough ? Regards Steve 'at~ bicomsystems . c0m -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20081125/66d4ee2a/attachment.htm
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