asterisk users - Nov 2008 - Need Recording Solution in Asterisk

Hello All

One of our client Bank has 900 employees working in different locations.
They need to record all internal and external calls. Can any body suggest
Call Recording Solution for this requirement. We need to know the Hardware /
Bandwidth and  all requirements and costing.

Regards,
-- 
Kashif Naeem
Business Development Manager
Hadi Telecom
www.haditelecom.com

Cell: +92 (0)345 4226006
Office: +92 (0)42 5692766

Email: kashif at haditelecom.com
MSN: kashif__naeem at hotmail.com
Gmail: meet.kashif at gmail.com
Skype: kashif.naeem

302 Y Commercial Area, 2nd Floor DHA Lahore, Pakistan.
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> One of our client Bank has 900 employees working in different locations.
> They need to record all internal and external calls. Can any body suggest
Call Recording Solution for this 
> requirement. We need to know the Hardware / Bandwidth and  all
requirements and costing.

Few questions first ....
1. Why are they being recorded (business need)?
2. Does the value of the recording remain constant over time or diminish?
3. What criteria will you be required to retrieve the recording with?
4. Do you expect users to retrieve their own recordings or make requests of
a records management operations staff?
5. Does everything need to be on-line or near-line/off-line and do you
require a data management and migration solution?
6. Do you need to do word spotting and trend analysis on the content of
these recordings (target marketing and customer service analysis typically)?

Recording the call is quite easy. Storing it for retrieval which is
acceptable to the business under their potentially diverse requirements is
the tough part to nail down.

There are commercial products like Witness out there which do a good job of
this at a premium price. If the business drivers have low impact, you could
simply record in asterisk and archive the files with some creative scripting
and database work.

You said this is a bank so I'm presuming they will have a formal risk
analysis methods in place which would guide you through qualifying the
requirements. Check out what the IT/CIO folks have to help you out in this
manner.

-dbc.

----- Original Message ----- 
  From: Kashif Naeem 
  To: kashif at haditelecom.com 
  Sent: Saturday, November 22, 2008 7:08 AM
  Subject: [asterisk-users] Need Recording Solution in Asterisk


  Hello All

  One of our client Bank has 900 employees working in different locations. They
need to record all internal and external calls. Can any body suggest Call
Recording Solution for this requirement. We need to know the Hardware /
Bandwidth and  all requirements and costing.

  Regards,
  -- 
  Kashif Naeem
  Business Development Manager
  Hadi Telecom
  www.haditelecom.com

  Kashif

  www.bicomsystems.com and pbxware, we often find the customer has unique search
requirements and a little custom care adds greatly to the turnkey solution.

  A few questions that need reply offline though, are:

  1. number of concurrent calls est. 
  2. codecs, or PRI interfacing 
  3. Any search criteria e.g. timestamp, cli ... to be put into filename of
recording
  4. Do you need search fields available through an interface for your client ? 
  5. Will you failover require redundancy or is RAID enough ? 

  Regards
  Steve 'at~ bicomsystems . c0m
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