Hi, Currently I'm using Asterisk 1.2 and 1.4 in different setups. When a user wants to pick up a call within his/her pickup group, *8 must be dialed (or whatever you define in features.conf). However, these users were used to another behavior when they had a commercial PBX (Bosch). When a phone of the pickup group rang all the user had to do to grab the call was to pick his/her phone up (no dialing required). I tried to explain the "advantages" of "deciding" if you want to pick up the call or not by pressing *8 but I understand that in a very busy environment, dialing *8 (or whatever) makes you "lose" a second or two... Making the phones ring at the same time (for the same call) isn't an option (Dial(SIP/101&SIP/102)). Extensions within a pickup group must ring one at a time. They are all using standard analog phones connected to a multi-port ATA. I was thinking of configuring some sort of "auto speed dial" of the pickup code (*8) whenever the user picks the phone up but it seems that these phones don't support that. I know this is a weird question but has anyone dealt with this "issue" in Asterisk 1.2/1.4/1.6? Or has anyone come up with a "custom solution"? Thanks, Vieri
Vieri wrote:> Hi, > > Currently I'm using Asterisk 1.2 and 1.4 in different setups. When a user wants to pick up a call within his/her pickup group, *8 must be dialed (or whatever you define in features.conf). > > However, these users were used to another behavior when they had a commercial PBX (Bosch). When a phone of the pickup group rang all the user had to do to grab the call was to pick his/her phone up (no dialing required). I tried to explain the "advantages" of "deciding" if you want to pick up the call or not by pressing *8 but I understand that in a very busy environment, dialing *8 (or whatever) makes you "lose" a second or two... > > Making the phones ring at the same time (for the same call) isn't an option (Dial(SIP/101&SIP/102)). Extensions within a pickup group must ring one at a time. > > They are all using standard analog phones connected to a multi-port ATA. >If your ata support custom ringtones /distinctive ring feature, you can try to dial all phones in group, but let only one phone ring normaly, and on remaining phones set some mute ringtone via dialplan using SIPAddHeader(Alert-Info: something) PJ> I was thinking of configuring some sort of "auto speed dial" of the pickup code (*8) whenever the user picks the phone up but it seems that these phones don't support that. > > I know this is a weird question but has anyone dealt with this "issue" in Asterisk 1.2/1.4/1.6? > > Or has anyone come up with a "custom solution"? > > Thanks, > > Vieri > > > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2008 - September 22 - 25 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Am Dienstag, den 07.10.2008, 01:42 -0700 schrieb Vieri:> Hi, > > Currently I'm using Asterisk 1.2 and 1.4 in different setups. When a user wants to pick up a call > within his/her pickup group, *8 must be dialed (or whatever you define in features.conf).[...]> I was thinking of configuring some sort of "auto speed dial" of the pickup code (*8) whenever > the user picks the phone up but it seems that these phones don't support that.Hi Vieri, regarding your combination of analog phones and ATAs I would look for the auto-dial functionality in the ATA. I am pretty sure I saw it in one web-interface or the other, but surely not all vendors implement that kind of functionality. In your place I would also think about using a one-press pickup code, like "#". I know this code is often in use for transfer or the like, but if pickup is the 95%+ action then transfer doing "*#" instead of "#" (or whatever) might be reasonable. This would reduce "pickup" to lifting the handset and pressing the bottom left-most key, which can be done without looking at the keypad. One last idea: Perhaps your multi port ATA supports different kind of ring codes (once short, twice short, no idea whatever) one of which will _not_ ring the phones (which could interpret that signal meant as a "short ring" as "line noise" or the like). Perhaps they even support "silent ringing", not sending the ring signal at all, but nevertheless answering the line if hook-up happens. Best regards Anselm -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3949 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20081007/958f41e7/attachment.bin