asterisk users - May 2008 - Group pickup and CDR Logging / TAPI

?Hello list,

I have an problem with a customer of mine who is using Asterisk 1.2 and
chan_sccp for Cisco phones.

The customer is using Microsoft Dynamics Navision to automate their
complete environment. We are now implementing an TAPI link between
Asterisk and Navision.
We receive all events from TAPI but run into an problem with the Pickup
functionality. When a phone is ringing and somebody else is picking it
up on another phone the TAPI sends an Event that the number that is
called picked up the phone. This ofcourse is not correct because someone
else picked up the line on another phone. I checked with CDR logging
from Asterisk and noticed that there is the same problem: it also
reports that the originally called number has picked up the phone.

Because the customer wants to popup an customer card in Navision at the
Pickup Event this will cause an problem: When the user picks up another
phone's call the user who was originally called will receive the
customer card in Navision and not the person who is actually speaking to
the customer.

My questions:

1. Why does the Pickup functionality work this way? 
2. Is this customizeable so that we can make this functionality work?
3. Are there any workarounds if we can't configure this behaviour?

Kind regards,

Gert-Jan de Boer

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2008/5/27 Gert-Jan de Boer <boerg at
nosco-ict.nl>:
> ?Hello list,
>
> I have an problem with a customer of mine who is using Asterisk 1.2 and
> chan_sccp for Cisco phones.
>
> The customer is using Microsoft Dynamics Navision to automate their
complete
> environment. We are now implementing an TAPI link between Asterisk and
> Navision.
[snip]

You do not say which TAPI TSP you are using. There are several
possibilities, some free, and some commercial.

Regards,
Steve

Hi,

I did not think this was important, because the MySQL CDR record shows
the same behaviour.
We are using Activa TSP to do this.

Kind Regards,

Gert-Jan de Boer


Op dinsdag 27-05-2008 om 14:05 uur [tijdzone +0100], schreef Steve
Davies:
> 2008/5/27 Gert-Jan de Boer <boerg at nosco-ict.nl>:
> > ?Hello list,
> >
> > I have an problem with a customer of mine who is using Asterisk 1.2
and
> > chan_sccp for Cisco phones.
> >
> > The customer is using Microsoft Dynamics Navision to automate their
complete
> > environment. We are now implementing an TAPI link between Asterisk and
> > Navision.
> [snip]
> 
> You do not say which TAPI TSP you are using. There are several
> possibilities, some free, and some commercial.
> 
> Regards,
> Steve
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
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Hi,

What I _believe_ you will find is that the "dst" field is unchanged.
After all, the number that was dialled has not actually been changed
has it? What _should_ change is the dstchannel field, which should
indicate the device that the call actually terminated onto.
Unfortunately, I am not sure that this type of information can easily
be reflected in a manner that is useable by TAPI.

In my experience, ActivaTSP looks very well written, so I expect you
will have few troubles there.

Regards,
Steve


2008/5/27 Gert-Jan de Boer <boerg at
nosco-ict.nl>:
> Hi,
>
> I did not think this was important, because the MySQL CDR record shows the
> same behaviour.
> We are using Activa TSP to do this.
>
> Kind Regards,
>
> Gert-Jan de Boer
>
>
> Op dinsdag 27-05-2008 om 14:05 uur [tijdzone +0100], schreef Steve Davies:
>
> 2008/5/27 Gert-Jan de Boer <boerg at nosco-ict.nl
>>:
>> ?Hello list,
>>
>> I have an problem with a customer of mine who is using Asterisk 1.2 and
>> chan_sccp for Cisco phones.
>>
>> The customer is using Microsoft Dynamics Navision to automate their
>> complete
>> environment. We are now implementing an TAPI link between Asterisk and
>> Navision.
> [snip]
>
> You do not say which TAPI TSP you are using. There are several
> possibilities, some free, and some commercial.
>
> Regards,
> Steve
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>