the schedule of my server this configured with -6:00, and this correct one with the normal hour of my country, I made the change but I don't work me [general] static=yes writeprotect=no autofallthrough=yes clearglobalvars=no [in] include =>scheduleofservice|08:00-18:00|mon-fri|*|* include =>outsideofschedule|18:00-23:59|*|*|* include =>outsideofschedule|00:00-07:59|*|*|* include =>outsideofschedule|*|sat-sun|*|* [scheduleofservice] include => cyber [outsideofschedule] exten =>110,1,Dial(SIP/111,16,Tt) exten =>110,2,hangup() include => cyber [cyber] exten => 110,1,Answer() exten => 110,2,Background(introm) exten => 110,3,DigitTimeout,6 exten => 110,4,Dial(SIP/111,16,Tt) exten => 110,5,hangup exten => 0,1,playback(recepcion) exten => 0,2,Dial(SIP/111,13,Tt) exten => 0,3,Dial(SIP/112,12,Tt) exten => 0,4,voicemail(u111) exten => 0,5,hangup exten => 1,1,Dial(IAX2/115) exten => 1,2,hangup exten => 2,1,playback(consultoria) exten => 2,2,Dial(SIP/113,12,Tt) exten => 2,3,voicemail(u113) exten => 2,4,hangup exten => 3,1,playback(gerencia) exten => 3,2,Dial(SIP/112,12,Tt) exten => 3,3,voicemail(u112) exten => 3,4,hangup [cyber] include => internacionales include => internas include => locales include => parkedcalls greetingss From: amit salunkhe <amitsalunkhe21 at gmail.com> HI as per you in context ur inclusion is correct . but if it is time missmatching as per your ur office shedule then you have to check which time period show by ur server according to that you have to set. As asterisk server normally follow GMt time then u have to set that time perion in "in" context according to ur bussiness hours means +/- GMt another thing you need to check in scheduleofservice u have to include => cyber try this may help you Regards Amit