asterisk users - Nov 2007 - dialplan design - unknown extension length

Hi,

Trying to figure out what would be the best practice for the following:-

Problem: From the main number IVR, allowing a user to dial a 0 to
reach an endpoint instantly (without pressing pound, or having any
delay), or allowing the customer to type in 1234 then pound to be
transferred somewhere else.

If you use the Read() application, then it specifies either the wait
time or the number of digits to accept, if you press 0 - you have to
wait until the Read application stops accepting digits - if you set
this timeout low then the wait is not too long, but is confusing to
the user:

The other option is the Background (using the m flag) or WaitExten
application, but cannot get these to work using a pattern match - I am
assuming that this is impossible with a pattern match?


exten => 9161231234,1,Background(soundfile,m)

exten => 0,1,XXXXX

exten => _XXXX,1,dosomethingelse

Has anyone done this before in production? and is there a best way to
design this?

Cheers - any info appreciated :-)

Robert

Should work fine:


[incoming]
exten => s,1,Background(blahblahblah)
exten => s,2,WaitExten(10)
exten => s,3,Background(make your selection)
exten => s,4,Goto(2)

exten => 0,1,Goto(operator,s,1)

exten => _XXXX,1,Goto(agents,${EXTEN}, 1)

[operator]
exten => s,1,Dial(SIP/110,,twk)

[agents]
exten => 1234,1,Dial(SIP/1234,,twk)
exten => 5678,1,Dial(SIP/5678,,twk)



Robert McNaught wrote:
> Hi,
>
> Trying to figure out what would be the best practice for the following:-
>
> Problem: From the main number IVR, allowing a user to dial a 0 to
> reach an endpoint instantly (without pressing pound, or having any
> delay), or allowing the customer to type in 1234 then pound to be
> transferred somewhere else.
>
> If you use the Read() application, then it specifies either the wait
> time or the number of digits to accept, if you press 0 - you have to
> wait until the Read application stops accepting digits - if you set
> this timeout low then the wait is not too long, but is confusing to
> the user:
>
> The other option is the Background (using the m flag) or WaitExten
> application, but cannot get these to work using a pattern match - I am
> assuming that this is impossible with a pattern match?
>
>
> exten => 9161231234,1,Background(soundfile,m)
>
> exten => 0,1,XXXXX
>
> exten => _XXXX,1,dosomethingelse
>
> Has anyone done this before in production? and is there a best way to
> design this?
>
> Cheers - any info appreciated :-)
>
> Robert
>
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Sorry, to answer your question, pattern matching should work just fine 
with WaitExten().


Robert McNaught wrote:
> The other option is the Background (using the m flag) or WaitExten
> application, but cannot get these to work using a pattern match - I am
> assuming that this is impossible with a pattern match?
>

Thanks, I think it did not work for me before, as I may have had other
extensions in the context, so was using the Read application and
having the user press pound - the pattern match does work.

Thanks :-)

Robert

On Nov 19, 2007 11:30 AM, Mojo with Horan & Company, LLC
<mojo at horanappraisals.com> wrote:
> Sorry, to answer your question, pattern matching should work just fine
> with WaitExten().
>
>
> Robert McNaught wrote:
> > The other option is the Background (using the m flag) or WaitExten
> > application, but cannot get these to work using a pattern match - I am
> > assuming that this is impossible with a pattern match?
> >
>
>
> _______________________________________________
> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>