I have a customer that recently started having a problem with their Call Center SIP extensions. The problem is that after some time the caller will hear a triple tone (beep, beep, beep), a 5 second pause, another triple tone and then the call will be dropped. This usually happens between the 8 an 10 minute mark. Until Tuesday we were running Asterisk 1.4.11 but I decided to upgrade to 1.4.12.1 just in case this was a bug with earlier versions. The problem only started recently, about a week ago. We have not made any significant changes to the configuration, mostly just dialplan changes so we do not know what exactly is causing this. Any ideas? -- Telecomunicaciones Abiertas de M?xico S.A. de C.V. Carlos Ch?vez Prats Director de Tecnolog?a +52-55-91169161 ext 2001 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 189 bytes Desc: This is a digitally signed message part Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20071011/42ba9979/attachment.pgp
Carlos Chavez wrote:> I have a customer that recently started having a problem with their > Call Center SIP extensions. The problem is that after some time the > caller will hear a triple tone (beep, beep, beep), a 5 second pause, > another triple tone and then the call will be dropped. This usually > happens between the 8 an 10 minute mark. > > Until Tuesday we were running Asterisk 1.4.11 but I decided to upgrade > to 1.4.12.1 just in case this was a bug with earlier versions. The > problem only started recently, about a week ago. We have not made any > significant changes to the configuration, mostly just dialplan changes > so we do not know what exactly is causing this. Any ideas? > >Just curious, is this a calling card or prepaid kind of call center? Your configs and logs might help out alot. Thanks, Steve