asterisk users - Mar 2007 - Polycom 501 - Auto answer on one line appearance

I am using SugarCRM together with the asterisk plugin, which allows me 
to click a number, SugarCRM calls my extension then places the call when 
I pickup.
I would like to have that extension auto-answer. I set it up as line 3 
on my phone so normal calls do not get auto-answered. However, I have 
not been able to get this to work. Has anyone implented this?
This is what I put in the config file for the phone
    <ringtype
        se.rt.enabled="1"
        se.rt.1.enabled="1"
        se.rt.1.ringer="9"
        se.rt.1.type="ring"

        se.rt.2.enabled="1"
        se.rt.2.ringer="10"
        se.rt.2.type="ring"

        se.rt.3.enabled="1"
        se.rt.3.ringer="11"
        se.rt.3.timeout="1000"
        se.rt.3.type="ring-answer"
        se.rt.3.name="Ring Answer"
    />

-- 
Chris Mason
(264) 497-5670 Fax: (264) 497-8463
Int:  (305) 704-7249 Fax: (815)301-9759 UK 44.207.183.0271
Cell: 264-235-5670
Yahoo IM: netconcepts_anguilla@yahoo.com 


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Chris Mason (Lists) wrote:
> I am using SugarCRM together with the asterisk plugin, which allows me
> to click a number, SugarCRM calls my extension then places the call when
> I pickup.
> I would like to have that extension auto-answer. I set it up as line 3
> on my phone so normal calls do not get auto-answered. However, I have
> not been able to get this to work. Has anyone implented this?
> This is what I put in the config file for the phone
>    <ringtype
>        se.rt.enabled="1"
>        se.rt.1.enabled="1"
>        se.rt.1.ringer="9"
>        se.rt.1.type="ring"
> 
>        se.rt.2.enabled="1"
>        se.rt.2.ringer="10"
>        se.rt.2.type="ring"
> 
>        se.rt.3.enabled="1"
>        se.rt.3.ringer="11"
>        se.rt.3.timeout="1000"
>        se.rt.3.type="ring-answer"
>        se.rt.3.name="Ring Answer"
>    />
The phone will only answer this if the SIP header contains a "Ring
Answer" flag. Asterisk has to be told to send this. For example:

exten => 300,1,SIPAddHeader(Alert-Info: RANR)

I put these in my {macaddr}-phone.cfg file:

voIpProt.SIP.alertInfo.1.class="3"
voIpProt.SIP.alertInfo.1.value="RANR"

The "ring answer" function is identified by the class number.

I hope that helps you.

-Stephen-

Chris Mason (Lists) wrote:
> I am using SugarCRM together with the asterisk plugin, which allows me
> to click a number, SugarCRM calls my extension then places the call when
> I pickup.
> I would like to have that extension auto-answer. I set it up as line 3
> on my phone so normal calls do not get auto-answered. However, I have
> not been able to get this to work. Has anyone implented this?
> This is what I put in the config file for the phone
>    <ringtype
>        se.rt.enabled="1"
>        se.rt.1.enabled="1"
>        se.rt.1.ringer="9"
>        se.rt.1.type="ring"
> 
>        se.rt.2.enabled="1"
>        se.rt.2.ringer="10"
>        se.rt.2.type="ring"
> 
>        se.rt.3.enabled="1"
>        se.rt.3.ringer="11"
>        se.rt.3.timeout="1000"
>        se.rt.3.type="ring-answer"
>        se.rt.3.name="Ring Answer"
>    />
> 
The problem may be that the class is global; I'm not quite sure how to
make the phone only auto answer the one extension...

-stephen-