asterisk users - Feb 2007 - Voice mail is not giving unavailable or busy prompts

Hi:

This should be easy. I'm running 1.2.15.

When a caller calls someone's voice mail, it goes straight to a beep,
even though there is an unavail.wav file in that user's voice mail
directory.

Here is the relevant part of extensions.conf:

[internal]
exten => 2211,1,Dial(SIP/211,10)
exten => 2211,2,VoiceMail(u211@default)
exten => 2211,3,Hangup

Here is the relevant part of voicemail.conf:

[default]
211 => 5555,Mr Test,test@internal.com

Here's what I see in the console:
>    -- Executing Dial("SIP/210-081990b0", "SIP/211|10")
in new stack
>     -- Called 211
>     -- SIP/211-0819e5f0 is ringing
>     -- Nobody picked up in 10000 ms
>     -- Executing VoiceMail("SIP/210-081990b0",
"u211@default") in new stack
>     -- Playing '/var/spool/asterisk/voicemail/default/211/unavail'
(language 'en')
>     -- Playing 'vm-intro' (language 'en')
>     -- Playing 'beep' (language 'en')
>     -- Recording the message
>     -- x=0, open writing: 
/var/spool/asterisk/voicemail/default/211/tmp/EWtUPC format: wav, 0x81a3c98
>     -- User ended message by pressing #
>     -- Playing 'auth-thankyou' (language 'en')
>     -- Executing Hangup("SIP/210-081990b0", "") in new
stack
>   == Spawn extension (internal, 2211, 3) exited non-zero on
'SIP/210-081990b0'
This is what is actually in /var/spool/asterisk/voicemail/default/211:
> asterisk1 211 # ls -liah
> total 108K
> 4918844 drwx------ 7 root root 4.0K Feb 27 17:59 .
> 4898961 drwxr-xr-x 5 root root 4.0K Feb 27 17:05 ..
> 4918846 drwx------ 2 root root 4.0K Feb 27 18:32 INBOX
> 4918850 drwx------ 2 root root 4.0K Feb 27 17:12 Old
> 4918849 -rwx------ 1 root root  56K Feb 27 17:10 busy.wav
> 4918845 drwx------ 2 root root 4.0K Feb 27 17:05 temp
> 4918847 drwx------ 2 root root 4.0K Feb 27 18:32 tmp
> 4931585 drwxr-xr-x 2 root root 4.0K Feb 27 17:59 unavail
> 4918848 -rwx------ 1 root root  20K Feb 27 17:13 unavail.wav
Asterisk creates that "unavail" directory after the first time someone
tries to call in.

Ideas?

-Stephen-

If the temp message exists then that will play. The user has to log
into the mailbox (app_voicemailmain) and select 0 for mailbox options,
and delete the temp message. Or you could do it using the shell.


On 2/27/07, Stephen Bosch <posting@vodacomm.ca>
wrote:
> Hi:
>
> This should be easy. I'm running 1.2.15.
>
> When a caller calls someone's voice mail, it goes straight to a beep,
> even though there is an unavail.wav file in that user's voice mail
> directory.
>
> Here is the relevant part of extensions.conf:
>
> [internal]
> exten => 2211,1,Dial(SIP/211,10)
> exten => 2211,2,VoiceMail(u211@default)
> exten => 2211,3,Hangup
>
> Here is the relevant part of voicemail.conf:
>
> [default]
> 211 => 5555,Mr Test,test@internal.com
>
> Here's what I see in the console:
>
> >    -- Executing Dial("SIP/210-081990b0",
"SIP/211|10") in new stack
> >     -- Called 211
> >     -- SIP/211-0819e5f0 is ringing
> >     -- Nobody picked up in 10000 ms
> >     -- Executing VoiceMail("SIP/210-081990b0",
"u211@default") in new stack
> >     -- Playing
'/var/spool/asterisk/voicemail/default/211/unavail' (language
'en')
> >     -- Playing 'vm-intro' (language 'en')
> >     -- Playing 'beep' (language 'en')
> >     -- Recording the message
> >     -- x=0, open writing: 
/var/spool/asterisk/voicemail/default/211/tmp/EWtUPC format: wav, 0x81a3c98
> >     -- User ended message by pressing #
> >     -- Playing 'auth-thankyou' (language 'en')
> >     -- Executing Hangup("SIP/210-081990b0", "") in
new stack
> >   == Spawn extension (internal, 2211, 3) exited non-zero on
'SIP/210-081990b0'
>
> This is what is actually in /var/spool/asterisk/voicemail/default/211:
>
> > asterisk1 211 # ls -liah
> > total 108K
> > 4918844 drwx------ 7 root root 4.0K Feb 27 17:59 .
> > 4898961 drwxr-xr-x 5 root root 4.0K Feb 27 17:05 ..
> > 4918846 drwx------ 2 root root 4.0K Feb 27 18:32 INBOX
> > 4918850 drwx------ 2 root root 4.0K Feb 27 17:12 Old
> > 4918849 -rwx------ 1 root root  56K Feb 27 17:10 busy.wav
> > 4918845 drwx------ 2 root root 4.0K Feb 27 17:05 temp
> > 4918847 drwx------ 2 root root 4.0K Feb 27 18:32 tmp
> > 4931585 drwxr-xr-x 2 root root 4.0K Feb 27 17:59 unavail
> > 4918848 -rwx------ 1 root root  20K Feb 27 17:13 unavail.wav
>
> Asterisk creates that "unavail" directory after the first time
someone
> tries to call in.
>
> Ideas?
>
> -Stephen-
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C F wrote:
> If the temp message exists then that will play. The user has to log
> into the mailbox (app_voicemailmain) and select 0 for mailbox options,
> and delete the temp message. Or you could do it using the shell.
I finally resolved this problem by putting "format=wav" in the general
section of the voicemail.conf file.

-Stephen-