I'm wondering if this is a bug in voicemail... User A has elected to receive email notifications of voicemail and also have the original voicemail deleted from the server, such that the WMI light is never lit. If user B forwards a voicemail to user A (via the option in voicemail), then user A will receive the email as expected, but it seems the voicemail is NOT removed from the server. Their mwi stays lit until they dial into voicemail, and they can retrieve the message. This does not happen when a voicemail is deposited normally in a users mailbox. Doug.