I don't know why, but when doing transfers between Polycom phones, once the transferring party hits transfer a second time, to be removed from the call, User A no longer hears music on hold, or a ring back. Scenario. 1. User A dials User B. 2. User A and User B are connected. 3. User B hits the transfer soft key. User A gets music on hold. 4. User B dials user C. User C's phone rings, and user A continues to hear music on hold. 5. When User B presses the transfer soft key again to complete the transfer, the music on hold for User A stops. Question is, why? Doug a -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060724/f32f25c5/attachment.htm
Douglas Garstang wrote:> 1. User A dials User B. > 2. User A and User B are connected. > 3. User B hits the transfer soft key. User A gets music on hold. > 4. User B dials user C. User C's phone rings, and user A continues to > hear music on hold. > 5. When User B presses the transfer soft key again to complete the > transfer, the music on hold for User A stops.Because user B just did an attended transfer. Doug -- Ben Franklin quote: "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
> -----Original Message----- > From: Doug Lytle [mailto:support@drdos.info] > Sent: Monday, July 24, 2006 9:34 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Transfers - No ringback or moh > > > Douglas Garstang wrote: > > 1. User A dials User B. > > 2. User A and User B are connected. > > 3. User B hits the transfer soft key. User A gets music on hold. > > 4. User B dials user C. User C's phone rings, and user A > continues to > > hear music on hold. > > 5. When User B presses the transfer soft key again to complete the > > transfer, the music on hold for User A stops. > > Because user B just did an attended transfer.And that's normal, for user A to just hear dead air? Doug.
> -----Original Message----- > From: Doug Lytle [mailto:support@drdos.info] > Sent: Monday, July 24, 2006 11:48 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Transfers - No ringback or moh > > > Douglas Garstang wrote: > >> -----Original Message----- > >> > > And that's normal, for user A to just hear dead air? > > > > > > > I have a Polycom IP501 sitting on my desk (Test phone): > > I call it with my Avaya phone > pick up the ringing extension > press transfer button (I hear hold music on the Avaya) > I dial the voice mail extension on the Asterisk > I press the transfer button again. > Hold music stops and I hear Comedian Mail. > > So, is the dead air that you hear, the silence that you would > get when > the hold music stops and both parties have been bridged, or > no audio is > passes at all?I don't know... all I know is that when user C starts to ring, and user B has dropped from the call, the music on hold stops for user A, until user C answers. I would have expected User A to hear ringing at this point. Doug.
> -----Original Message----- > From: Doug Lytle [mailto:support@drdos.info] > Sent: Monday, July 24, 2006 12:14 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Transfers - No ringback or moh > > > Douglas Garstang wrote: > > I don't know... all I know is that when user C starts to > ring, and user B has dropped from the call, the music on hold > stops for user A, until user C answers. I would have expected > User A to hear ringing at this point. > > > > > > Then they need to do a blind transfer. > > Transfer button, > > Blind (Soft button) > Extensions or phone number to transfer too > > Depending on your digit map for the Polycom, you may have to press > something after that. > > My digit map matches against 4 digit extensions that we use > internally, > 7 and 10 digit number starting with a 9 are also matched.Doug, The transfer soft button can do both attended and non attended transfers. If user B presses the transfer soft button before user C picks up, it's an unattended transfer. If user B presses the transfer soft button after user C has answered, then it's an attended transfer. Doing a blind/unattended transfer isn't going to make any difference, as the ringback (or lack of it) to user A, occurs as soon as user B presses the transfer soft button a second time. Don't see what the Polycom digit map has to do with it. Doug.
> -----Original Message----- > From: Doug Lytle [mailto:support@drdos.info] > Sent: Monday, July 24, 2006 11:48 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Transfers - No ringback or moh > > > Douglas Garstang wrote: > >> -----Original Message----- > >> > > And that's normal, for user A to just hear dead air? > > > > > > > I have a Polycom IP501 sitting on my desk (Test phone): > > I call it with my Avaya phone > pick up the ringing extension > press transfer button (I hear hold music on the Avaya) > I dial the voice mail extension on the Asterisk > I press the transfer button again. > Hold music stops and I hear Comedian Mail. > > So, is the dead air that you hear, the silence that you would > get when > the hold music stops and both parties have been bridged, or > no audio is > passes at all?I don't think this is the same scenario. When you transfer to an Asterisk extension, ie voicemail, your not going to get a period of ring back as Asterisk will answer the call immediately. Douglas.
> -----Original Message----- > From: Doug Lytle [mailto:support@drdos.info] > Sent: Monday, July 24, 2006 12:56 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Transfers - No ringback or moh > > > Douglas Garstang wrote: > >> -----Original Message----- > >> From: Doug Lytle [mailto:support@drdos.info] > >> Sent: Monday, July 24, 2006 12:14 PM > >> To: Asterisk Users Mailing List - Non-Commercial Discussion > >> Subject: Re: [asterisk-users] Transfers - No ringback or moh > >> > >> > >> > > Doug, > > > > The transfer soft button can do both attended and non > attended transfers. If user B presses the transfer soft > button before user C picks up, it's an unattended transfer. > If user B presses the transfer soft button after user C has > answered, then it's an attended transfer. > > > > > I'm not able reproduct this. If I don't select Blind before entering > the extension or number when transferring to user C, it only offers a > cancel or split. Once user C answers, then I'm offered the Transfer > soft button. > > > Don't see what the Polycom digit map has to do with it. > > > > Not wanting to press yet another button. > > People (Users that is) seem to think, pressing less is better.Doug, as it turns out, the transfer button on the polycom and the transfer soft button, both behave in exactly the same way. If user B wants to transfer user A to user C, ATTENDED, user B simply presses the transfer button and waits for user C to pick up before pressing the transfer button again. If user B wants to transfer user A to user C, UNATTENDED, user B simply presses the transfer button and presses it again before user C picks up. In any case, when the phone of user C is ringing, user A does not hear a ring. Doug.
> -----Original Message----- > From: Doug Lytle [mailto:support@drdos.info] > Sent: Monday, July 24, 2006 1:35 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Transfers - No ringback or moh > > > Douglas Garstang wrote: > >> passes at all? > >> > > > > I don't think this is the same scenario. When you transfer > to an Asterisk extension, ie voicemail, your not going to get > a period of ring back as Asterisk will answer the call immediately. > > > > > > In this example, I'm dialing to another extension on my desk.When the extension on your desk is ringing, after you have pressed transfer key a second time(soft or hard key), does the original caller still hear music on hold, or ringback or nothing? Douglas.
> -----Original Message----- > From: Doug Lytle [mailto:support@drdos.info] > Sent: Monday, July 24, 2006 2:15 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Transfers - No ringback or moh > > > Douglas Garstang wrote: > >> -----Original Message----- > >> > > > > When the extension on your desk is ringing, after you have > pressed transfer key a second time(soft or hard key), does > the original caller still hear music on hold, or ringback or nothing? > > > > > > Following your example, pressing transfer once, entering the > extension > (Caller C's) does not yield a second transfer option until C > answers. > Pressing the button anyway, does not get a response from the phone. > > When (B) selects the initial transfer, I have Cancel, Name, Blind. > > (A) hears hold music. During the transfer and Before (C) answers, the > phone options are Cancel, Split. > > Once C answers, I have, Hold, Cancel, Transfer, MoreWe have SIP version 1.6.3. Polycom must have changed something... Doug.
Martin Schrott - Thinking-Systems
2006-Jul-25 02:29 UTC
[asterisk-users] Transfers - No ringback or moh
Hi all, I cannot exactly reproduce your problems, but I can tell you, what problem we have on this topic: a calles b. b takes the call and can speak to a. b sets up a attendend transfer (via the softkey configured in asterisk) to c and hears ringing. a hears music on hold. b hears ringing if c answeres and b hanges up, everything is fine. now the problem: if b hangs up, before c has answered (during ringing) a will loose the connection and also be hanged up. I think this should not happen! The transfer should automatically be changed to blind and a should get the ringing played back instead of b. Hope, you can understand my problem and may have any ideas or thoughts. Greetings and Thanks, Martin