asterisk users - Jun 2006 - Call-pickup function in Queue application

Hi All,


I need a function that I believe isn't available in Asterisk, but I  
don't know if I'm correct about this.

I have a queue and I want agents that are in that queue to have the  
ability to answer a call in the queue with calling an extention. For  
example, if I'm an agent and my colleague forgot to logout I could  
take the call when his phone is still ringing without walking to his  
desk or waiting for round robin.

Can anyone tell me if this already is avalible ?



Regards,
Attilla

Hi Attilla,

I'm not sure if there is something like that available or not, but I 
know there are some alternatives. You can set the time out limit to say 
15 seconds, which for me is about 3-4 rings on the phone before it goes 
looking for the next agent. The other option you can manually remove the 
interface from the queue via the CLI by the following:

remove queue member <Interface> from <queue name>

However, I'm not sure if that will have an effect on the 
call...hopefully it will just send the caller looking for the next 
number. I haven't personally tried it.

I know some phones like the Polycom 601 have a buddy watch option. As 
far as I know, and someone can step in and correct me if I am wrong, 
that will just show if the person is on the phone or not. I don't think 
you can pick up on the line.

Kevin

Attilla De Groot wrote:
> Hi All,
>
>
> I need a function that I believe isn't available in Asterisk, but I 
> don't know if I'm correct about this.
>
> I have a queue and I want agents that are in that queue to have the 
> ability to answer a call in the queue with calling an extention. For 
> example, if I'm an agent and my colleague forgot to logout I could 
> take the call when his phone is still ringing without walking to his 
> desk or waiting for round robin.
>
> Can anyone tell me if this already is avalible ?
>
>
>
> Regards,
> Attilla
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Attilla De Groot wrote:
> Hi All,
>
>
> I have a queue and I want agents that are in that queue to have the 
> ability to answer a call in the queue with calling an extention. For 
> example, if I'm an agent and my colleague forgot to logout I could 
> take the call when his phone is still ringing without walking to his 
> desk or waiting for round robin.
>
>
http://www.voip-info.org/wiki/view/Asterisk+callgroups+and+pickupgroups

Doug

-- Ben Franklin quote: "Those who would give up Essential Liberty to 
purchase a little Temporary Safety, deserve neither Liberty nor Safety."