asterisk users - May 2006 - Call recordings management

Hello,

I have been asked if it is possible for recorded calls to be flagged with a
decriptive title automatically and filed.
The application is a third party call center operation, where certain customers
that engage the call center want
all calls recorded and then a submission of call samples at the end of the
calling period.  This is being done
by hand at the moment.

I fully expect that I will have to write something to accomplish this, but
thought I would poll you all to see if

a)  Someone has done this already.

b)  If not (a), is there anything that might be adapted to do this job.

c)  If not (a) or (b), then some pointers on where I should start.

Any thoughts, questions, or pointers would be greatly appreciated.

Thanks in advance,

Patrick W. Foster
pwf@unids.com
Haverhill, MA 01835
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This is possible with VICIDIAL. You can set a custom call recording
name scheme per campaign, and all recording names and IDs are stored
in a database. There isn't a utility included for automatically
transferring files by filename, but a script could easily be written
to take the filename from the database and batch FTP them to a remote
machine.
http://astguiclient.sf.net

If that's not what you are looking for you can easily use a dialplan
variable in Asterisk to define the recording filename when you start a
recording. You can also do that if you start recording through the
manager API.

MATT---

On 5/9/06, Patrick W. Foster <pwf@unids.com>
wrote:
>
> Hello,
>
> I have been asked if it is possible for recorded calls to be flagged with a
> decriptive title automatically and filed.
> The application is a third party call center operation, where certain
> customers that engage the call center want
> all calls recorded and then a submission of call samples at the end of the
> calling period.  This is being done
> by hand at the moment.
>
> I fully expect that I will have to write something to accomplish this, but
> thought I would poll you all to see if
>
> a)  Someone has done this already.
>
> b)  If not (a), is there anything that might be adapted to do this job.
>
> c)  If not (a) or (b), then some pointers on where I should start.
>
> Any thoughts, questions, or pointers would be greatly appreciated.
>
> Thanks in advance,
>
>
> Patrick W. Foster
> pwf@unids.com
> Haverhill, MA 01835
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