Hello:
I am relatively new to Asterisk, so this hopefully is an easy question for
someone:
I'm unable to get into voicemail to retrieve messages. Since I'm
learning,
the conf files are very basic. The relevant portions of the voicemail.conf
is:
[general]
format=wav
serveremail=asterisk@myserver.com
append=yes
maxgreet=30
maxmessage=120
[default]
100 => 9999,100,me@myserver.com
When a message is left in the ext. 100 voicemail, the message light on the
phone comes on and I get an email with the voice message attached. I
created an extension (9000) for access to the voicemail main menu. When I
dial it from 100 I get a password prompt. I enter the password as listed
in the voicemail.conf file, and get and "invalid password" message.
This
is the output at the console:
-- Executing Wait("SIP/100-c174", "1") in new stack
-- Executing VoiceMailMain("SIP/100-c174",
"100@default") in new stack
-- Playing 'vm-password' (language 'en')
-- Incorrect password '' for user '100' (context = default)
-- Playing 'vm-incorrect' (language 'en')
-- Playing 'vm-password' (language 'en')
Mar 28 11:31:46 WARNING[2795]: app_voicemail.c:4979 vm_authenticate:
Unable to read password
localhost*CLI>
As you can see I have tried adding @default context to the conf files
since I read somewhere that could be an issue, but it doesn't seem to make
any difference one way or the other.
Should there normally something in between the '' in the incorrect
password line?
Any ideas appreciated!
-Ben
looks like a DTMF mode issue. How you calling Asterisk? SIP Phone? make sure dtmfmode in sip.conf is set correctly. On 3/28/06, Ben Gore <ben@cleocat.com> wrote:> Hello: > > I am relatively new to Asterisk, so this hopefully is an easy question for > someone: > > I'm unable to get into voicemail to retrieve messages. Since I'm learning, > the conf files are very basic. The relevant portions of the voicemail.conf > is: > > [general] > format=wav > serveremail=asterisk@myserver.com > append=yes > maxgreet=30 > maxmessage=120 > > [default] > 100 => 9999,100,me@myserver.com > > When a message is left in the ext. 100 voicemail, the message light on the > phone comes on and I get an email with the voice message attached. I > created an extension (9000) for access to the voicemail main menu. When I > dial it from 100 I get a password prompt. I enter the password as listed > in the voicemail.conf file, and get and "invalid password" message. This > is the output at the console: > > -- Executing Wait("SIP/100-c174", "1") in new stack > -- Executing VoiceMailMain("SIP/100-c174", "100@default") in new stack > -- Playing 'vm-password' (language 'en') > -- Incorrect password '' for user '100' (context = default) > -- Playing 'vm-incorrect' (language 'en') > -- Playing 'vm-password' (language 'en') > Mar 28 11:31:46 WARNING[2795]: app_voicemail.c:4979 vm_authenticate: > Unable to read password > localhost*CLI> > > As you can see I have tried adding @default context to the conf files > since I read somewhere that could be an issue, but it doesn't seem to make > any difference one way or the other. > > Should there normally something in between the '' in the incorrect > password line? > > Any ideas appreciated! > > -Ben > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Ben, The first thing I would check is if DTMF mode is set up correctly for your SIP channel. The Voicemail application is trying to read the user and password as DTMF tones and if it can't, it will take it as empty. That is why there is nothing between the '' marks. dtmfmode = auto in sip.conf works for me in most cases with asterisk 1.2.x. Balint Ben Gore wrote:>Hello: > >I am relatively new to Asterisk, so this hopefully is an easy question for >someone: > >I'm unable to get into voicemail to retrieve messages. Since I'm learning, >the conf files are very basic. The relevant portions of the voicemail.conf >is: > >[general] >format=wav >serveremail=asterisk@myserver.com >append=yes >maxgreet=30 >maxmessage=120 > >[default] >100 => 9999,100,me@myserver.com > >When a message is left in the ext. 100 voicemail, the message light on the >phone comes on and I get an email with the voice message attached. I >created an extension (9000) for access to the voicemail main menu. When I >dial it from 100 I get a password prompt. I enter the password as listed >in the voicemail.conf file, and get and "invalid password" message. This >is the output at the console: > > -- Executing Wait("SIP/100-c174", "1") in new stack > -- Executing VoiceMailMain("SIP/100-c174", "100@default") in new stack > -- Playing 'vm-password' (language 'en') > -- Incorrect password '' for user '100' (context = default) > -- Playing 'vm-incorrect' (language 'en') > -- Playing 'vm-password' (language 'en') >Mar 28 11:31:46 WARNING[2795]: app_voicemail.c:4979 vm_authenticate: >Unable to read password >localhost*CLI> > >As you can see I have tried adding @default context to the conf files >since I read somewhere that could be an issue, but it doesn't seem to make >any difference one way or the other. > >Should there normally something in between the '' in the incorrect >password line? > >Any ideas appreciated! > >-Ben > > > >_______________________________________________ >--Bandwidth and Colocation provided by Easynews.com -- > >Asterisk-Users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >