I have a Polycom IP501 phone and have set it up to download the config from an FTP server, it did this once and now is in an endless loop of trying to contact the FTP server, failing, then rebooting. When I watch the FTP server logs it looks like the phone starts a session, ends it, starts it, ends it until the phone reboots. It is annoying like nothing I can describe! I have tried Windows 2003 FTP service, WSFTP server and a few other Windows based FTP servers. Anybody have an idea as to how to get around this? I cannot get support on this phone (Polycom tells me to call the reseller and the reseller won't touch it for less than $95/hour). Thanks! ___________________________________________________________ Sent by ePrompter, the premier email notification software. Free download at http://www.ePrompter.com.
Sounds like the phone cannot log into the FTP server. Did you create the proper user with the correct login? It's set up in the FTP/TFTP menu. Also, you can end the loop by just going into the config menu and nuking the FTP info and then you'll get a message that says it could not contact the boot server. On 1/31/06, casasterisk@valnet.com <casasterisk@valnet.com> wrote:> > I have a Polycom IP501 phone and have set it up to download the config > from an FTP server, it did this once and now is in an endless loop of trying > to contact the FTP server, failing, then rebooting. > > When I watch the FTP server logs it looks like the phone starts a session, > ends it, starts it, ends it until the phone reboots. It is annoying like > nothing I can describe! > > I have tried Windows 2003 FTP service, WSFTP server and a few other > Windows based FTP servers. Anybody have an idea as to how to get around > this? I cannot get support on this phone (Polycom tells me to call the > reseller and the reseller won't touch it for less than $95/hour). > > Thanks! > > ___________________________________________________________ > Sent by ePrompter, the premier email notification software. > Free download at http://www.ePrompter.com. > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060131/4b3efced/attachment.htm
On Tue, Jan 31, 2006 at 08:18:34AM -0700, casasterisk@valnet.com said:> I have a Polycom IP501 phone and have set it up to download the config from an FTP server, it did this once and now is in an endless loop of trying to contact the FTP server, failing, then rebooting. > > When I watch the FTP server logs it looks like the phone starts a session, ends it, starts it, ends it until the phone reboots. It is annoying like nothing I can describe! > > I have tried Windows 2003 FTP service, WSFTP server and a few other Windows based FTP servers. Anybody have an idea as to how to get around this? I cannot get support on this phone (Polycom tells me to call the reseller and the reseller won't touch it for less than $95/hour).Since you are running Asterisk, it would make sense to use a Linux based FTP server. At least then you would have decent logging (turn on verbose logging) which you can post the output of. I would also suggest sniffing the FTP attempt with ethereal or tcpdump to get more info on it. In any case, you are going to have to get more details: When you say "session", is it actually logging in correctly? Finding the files it is looking for? Or is it just a connection attempt? My guess is that it either is not logging in correctly or is not finding the files it wants, or it IS finding a file but doesn't like it. Possibly one or more of the files is corrupt.
Windows 2000 IIS ftp works fine with bootrom 2.6.2 and sip 1.5.2 and 1.5.3 If the ftp server is not on the same subnet as the phone verify that you are not using nat or a firewall that is preventing or requiring passive ftp mode. If there is a firewall try a two way rule between the phone ip and the ftp ip that allows all ip traffic in both directions (just as a test).> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Jerry Jones > Sent: Tuesday, January 31, 2006 12:54 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Polycom IP501 Endless Loop > > Also works fine for me, even with the default user/pw combo > > On Jan 31, 2006, at 12:25 PM, Mojo with Horan & Company, LLC wrote: > > > vsftpd has always worked fine for me, but I did change the password > > the polycom was expecting to send from the default one with capital > > letters. > > > > Moj > > > > > > Ken D'Ambrosio wrote: > >> I had the /exact/ same problem. Turns out it's the FTP server; inthe> >> docs, there are several FTP servers specified as being compatible; > >> proftp is the one I went with, and it fixed it right up. (Note thatI> >> was using the default Debian FTP server when it was rebooting, so > >> it's > >> not just a 'doze issue.) > >> -Ken > >> Walt Reed wrote: > >>> On Tue, Jan 31, 2006 at 08:18:34AM -0700, casasterisk@valnet.com > >>> said: > >>> > >>> > >>>> I have a Polycom IP501 phone and have set it up to download the > >>>> config from an FTP server, it did this once and now is in an > >>>> endless loop of trying to contact the FTP server, failing, then > >>>> rebooting. > >>>> > >>>> When I watch the FTP server logs it looks like the phone starts > >>>> a session, ends it, starts it, ends it until the phone reboots. > >>>> It is annoying like nothing I can describe! > >>>> > >>>> I have tried Windows 2003 FTP service, WSFTP server and a few > >>>> other Windows based FTP servers. Anybody have an idea as to how > >>>> to get around this? I cannot get support on this phone (Polycom > >>>> tells me to call the reseller and the reseller won't touch it > >>>> for less than $95/hour). > >>>> > >>> > >>> Since you are running Asterisk, it would make sense to use a > >>> Linux based > >>> FTP server. At least then you would have decent logging (turn on > >>> verbose > >>> logging) which you can post the output of. I would also suggest > >>> sniffing > >>> the FTP attempt with ethereal or tcpdump to get more info on it. > >>> > >>> In any case, you are going to have to get more details: > >>> When you say "session", is it actually logging in correctly? > >>> Finding > >>> the files it is looking for? Or is it just a connection attempt? > >>> > >>> My guess is that it either is not logging in correctly or is not > >>> finding > >>> the files it wants, or it IS finding a file but doesn't like it. > >>> Possibly one or more of the files is corrupt. > >>> > >>> _______________________________________________ > >>> --Bandwidth and Colocation provided by Easynews.com -- > >>> > >>> Asterisk-Users mailing list > >>> To UNSUBSCRIBE or update options visit: > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> > >> _______________________________________________ > >> --Bandwidth and Colocation provided by Easynews.com -- > >> Asterisk-Users mailing list > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > > > > -- > > Mojo <mojo@horanappraisals.com> > > Office Manger, Horan & Company, LLC > > (907) 747-6666 x112 > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
On Tue, Jan 31, 2006 at 08:18:34AM -0700, casasterisk@valnet.com wrote:> I have a Polycom IP501 phone and have set it up to download the config from an FTP server, it did this once and now is in an endless loop of trying to contact the FTP server, failing, then rebooting. > > When I watch the FTP server logs it looks like the phone starts a session, ends it, starts it, ends it until the phone reboots. It is annoying like nothing I can describe! > > I have tried Windows 2003 FTP service, WSFTP server and a few other Windows based FTP servers. Anybody have an idea as to how to get around this? I cannot get support on this phone (Polycom tells me to call the reseller and the reseller won't touch it for less than $95/hour).I second the suggestion to use your * system as the FTP server. You can then get more information from the logs and you have more choices for which server to run. We have excellent luck with pure-ftpd in a gentoo installation. It allows us to make virtual FTP users so that *only* the users who are defined in the virtual system are able to open a session. -- -M There are 10 kinds of people in this world: Those who can count in binary and those who cannot.
Thank you for the excellent suggestion, I'll give that a try. I can see now in the manual that there are some recommendations for FTP servers, but I'm going to first try the * server to see what happens. = = = Original message = = On Tue, Jan 31, 2006 at 08:18:34AM -0700, casasterisk@valnet.com wrote:> I have a Polycom IP501 phone and have set it up to download the config from an FTP server, it did this once and now is in an endless loop of trying to contact the FTP server, failing, then rebooting. > > When I watch the FTP server logs it looks like the phone starts a session, ends it, starts it, ends it until the phone reboots. It is annoying like nothing I can describe! > > I have tried Windows 2003 FTP service, WSFTP server and a few other Windows based FTP servers. Anybody have an idea as to how to get around this? I cannot get support on this phone (Polycom tells me to call the reseller and the reseller won't touch it for less than $95/hour).I second the suggestion to use your * system as the FTP server. You can then get more information from the logs and you have more choices for which server to run. We have excellent luck with pure-ftpd in a gentoo installation. It allows us to make virtual FTP users so that *only* the users who are defined in the virtual system are able to open a session. -- -M There are 10 kinds of people in this world: ~Those who can count in binary and those who cannot. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___________________________________________________________ Sent by ePrompter, the premier email notification software. Free download at http://www.ePrompter.com.