asterisk users - Jan 2006 - Fw: setting outgoing caller ID by the queue an extension is logged into

Greetings fellow list members,
 
I am trying to add some tricky functionality to Asterisk dialplan and I
was curious if anyone else has come up with a solution to something like
this.
 
Basically I have phone representatives that log into one of several
queues (not using chan Agent, we log in by the extension), and
frequently these agents have to make attended transfer calls to outside
numbers.  This transfer basically amounts to a new outgoing call.  I
have been asked to set the caller ID for these outgoing calls based on
the queue the phone representative is currently logged in to.
 
Unfortunetly I cannot think of a way to do this.  The incomming and
outgoing calls are two different calls.  I have considered using DBPut
and DBGet to store this information in a database.  This might work, but
I am also concerned about the overhead involved.  I cannot think of a
way to do this using global variables since I need to store a seperate
value for each extension.
 
Has anyone run into an issue like this and come up with a solution?  Any
thoughts are much appreciated.
 
Thank you,
 
Franklin Webb
Assistant IT Project Leader
Inter Media Marketing Solutions
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Use different prefixes for different outgoing calls?
(I know that's a nuisance though)

PaulH

  ----- Original Message ----- 
  From: Franklin Webb 
  To: asterisk-users@lists.digium.com 
  Sent: Tuesday, January 24, 2006 7:34 AM
  Subject: [Asterisk-Users] Fw: setting outgoing caller ID by the queue
anextension is logged into


  Greetings fellow list members,

  I am trying to add some tricky functionality to Asterisk dialplan and I was
curious if anyone else has come up with a solution to something like this.

  Basically I have phone representatives that log into one of several queues
(not using chan Agent, we log in by the extension), and frequently these agents
have to make attended transfer calls to outside numbers.  This transfer
basically amounts to a new outgoing call.  I have been asked to set the caller
ID for these outgoing calls based on the queue the phone representative is
currently logged in to.

  Unfortunetly I cannot think of a way to do this.  The incomming and outgoing
calls are two different calls.  I have considered using DBPut and DBGet to store
this information in a database.  This might work, but I am also concerned about
the overhead involved.  I cannot think of a way to do this using global
variables since I need to store a seperate value for each extension.

  Has anyone run into an issue like this and come up with a solution?  Any
thoughts are much appreciated.

  Thank you,

  Franklin Webb
  Assistant IT Project Leader
  Inter Media Marketing Solutions


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On Mon, 2006-01-23 at 15:34 -0500, Franklin Webb wrote:
> Basically I have phone representatives that log into one of several
> queues (not using chan Agent, we log in by the extension), and
> frequently these agents have to make attended transfer calls to
> outside numbers.  This transfer basically amounts to a new outgoing
> call.  I have been asked to set the caller ID for these outgoing calls
> based on the queue the phone representative is currently logged in to.
>  
> Unfortunetly I cannot think of a way to do this.  The incomming and
> outgoing calls are two different calls.  I have considered using DBPut
> and DBGet to store this information in a database.  This might work,
> but I am also concerned about the overhead involved.  I cannot think
> of a way to do this using global variables since I need to store a
> seperate value for each extension.
I wouldn't think the overhead of a dbput/dbget would be enough to pose a
problem, but then you haven't told us how many calls/sec are being
answered, nor how many you are diverting outside. 

Personally, I'd just do a DBPUT when they login to the queue, then
whenever an outbound call is generated, just do:
exten => _X.,n,Set(CALLERID(num)=${DB/cid/${CALLERIDNUM}})

Which, hopefully if I got it right, will use the current CALLERIDNUM
value (ie, extensions number 5432) to look up the value of cid/5432
which should return the cid you set earlier as 12345678, and then set
that as the current calleridnum...

You might need to adjust the syntax etc, since that is just off the top
of my head...

also, a single dbput per login should not be a major load issue, and a
single dbget per transfer outbound should also be OK....

Regards,
Adam