Hi, I am using the Queue application for 5 queues I have in my Call Center, and will by the end of January, implement it for the rest of the company (another 10 queues). One of the main problems I face and my call center managers are worried about is the fact that when an agent uses the DND button of the Softphone, call center managers have no way of monitoring this. Is there a way to track this? Thank you Dov -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20051230/7df916af/attachment.htm
On 11:38, Fri 30 Dec 05, Dov Bigio wrote:> Hi, > > I am using the Queue application for 5 queues I have in my Call Center, and will by the end of January, implement it for the rest of the company (another 10 queues). > > One of the main problems I face and my call center managers are worried about is the fact that when an agent uses the DND button of the Softphone, call center managers have no way of monitoring this. > > Is there a way to track this? >Hi, I don't think so, this is a client side setting and the phone will reply with a "REDIRECT" sip messages when a call is sent to the client. (if you use sip clients that is) I use some cisco phones with chan_sccp and they store the dnd setting in the astdb, so if you use those you can monitor it with the cli command 'database show SCCP' Here's an example: 2 phones not set to dnd: sin*CLI> database show SCCP /SCCP/SEP0012D9166A2C : dnd=0,cfwdall=,cfwdbusy= /SCCP/SEP0015626A4B99 : dnd=0,cfwdall=,cfwdbusy= 1 phone set to dnd, the other not: sin*CLI> database show SCCP /SCCP/SEP0012D9166A2C : dnd=0,cfwdall=,cfwdbusy= /SCCP/SEP0015626A4B99 : dnd=1,cfwdall=,cfwdbusy= hope this helps -- Michiel van Baak http://michiel.vanbaak.info michiel@vanbaak.info GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D "Why is it drug addicts and computer afficionados are both called users?"
You can check status of Peer with Asterisk Management Interface (AMI) www.voip-info.org/wiki-Asterisk+*manager*+API Cheers, Giovanni Miano 2005/12/30, Dov Bigio <dovb@terra.com.br>:> > Hi, > > I am using the Queue application for 5 queues I have in my Call Center, > and will by the end of January, implement it for the rest of the company > (another 10 queues). > > One of the main problems I face and my call center managers are worried > about is the fact that when an agent uses the DND button of the Softphone, > call center managers have no way of monitoring this. > > Is there a way to track this? > > Thank you > Dov > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > >-- Giovanni Miano -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20051230/4f41761e/attachment.htm