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vivek@staff.ownmail.com

2005-Dec-30 05:16 UTC

[Asterisk-Users] Can we dial agents from extensions.conf

Hello friends,
   I wanted to ask if we can dial agents like the way we dial extensions. I
wanted to try this because the  users can login and others can dial them. If a
person has not logged in, he isnt avalaible. I dont want to put people in a
queue. Has anyone tried this before? I was trying to do it but was unsuccessful.

Please tell me if there is a tweak or a workaround for this. 


With warm regards.

Vivek J. Joshi.

vivek@staff.ownmail.com
Trikon electronics Pvt. Ltd.

--Optimism is a mania for saying things are well when one is in hell.

`

Alexander Lopez

2005-Dec-30 05:40 UTC

head link

[Asterisk-Users] Can we dial agents from extensions.conf

There are options for queues.conf to not allow callers to join a queue
if no members are logged in, also you can 'call an agent' with the agent
channel, (IE agent/100)
> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com 
> [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
> vivek@staff.ownmail.com
> Sent: Friday, December 30, 2005 7:17 AM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] Can we dial agents from extensions.conf 
> 
> Hello friends,
>    I wanted to ask if we can dial agents like the way we dial 
> extensions. I wanted to try this because the  users can login 
> and others can dial them. If a person has not logged in, he 
> isnt avalaible. I dont want to put people in a queue. Has 
> anyone tried this before? I was trying to do it but was unsuccessful. 
> 
> Please tell me if there is a tweak or a workaround for this. 
> 
> 
> With warm regards.
> 
> Vivek J. Joshi.
> 
> vivek@staff.ownmail.com
> Trikon electronics Pvt. Ltd.
> 
> --Optimism is a mania for saying things are well when one is in hell.
> 
> `
>

vivek@staff.ownmail.com

2005-Dec-30 07:34 UTC

head link

[Asterisk-Users] Can we dial agents from extensions.conf

Thanks a lot Mr. Alexander Lopez for your prompt attension.
I tried the same thing but it wouldnot happen. I use it as:-

exten => 12,1,Dial(Agent/12)
exten => 12,2,Hangup

where agent 12 is configured as :-

agent => 12,12, vivek

After the agent is logged in on extension no>12 as follows
Callback Agent '12' logged in on 12

I try to dial 12 from another sip phone and get this:-
-- Executing Dial("SIP/62-c24e", "Agent/12") in new stack
    -- outgoing agentcall, to agent '12', on
'Local/12@default-ef51,1'
    -- Called 12
    -- Executing Dial("Local/12@default-ef51,2", "Agent/12")
in new stack
Dec 30 14:26:54 NOTICE[13289]: app_dial.c:1011 dial_exec_full: Unable to create
channel of type 'Agent' (cause 17 - User busy)
  == Everyone is busy/congested at this time (1:1/0/0)
    -- Executing Hangup("Local/12@default-ef51,2", "") in
new stack
  == Spawn extension (default, 12, 2) exited non-zero on
'Local/12@default-ef51,2'
    -- Executing Hangup("Local/12@default-ef51,2", "") in
new stack
  == Spawn extension (default, h, 1) exited non-zero on
'Local/12@default-ef51,2'
  == No one is available to answer at this time (1:0/0/0)
    -- Executing Hangup("SIP/62-c24e", "") in new stack
  == Spawn extension (inoffice, 12, 2) exited non-zero on 'SIP/62-c24e'
    -- Executing Hangup("SIP/62-c24e", "") in new stack
  == Spawn extension (inoffice, h, 1) exited non-zero on 'SIP/62-c24e'


I am unable to figure out why it is happening like this. They are all in the
same context. Also, the agent is not busy. Also, I wonder why it says
"Unable to creat0e chanel of type 'Agent' cause user busy".
Do you have any idea why is it happening so?
I tried to tweak in but was not successful. 


With warm regards.

Vivek J. Joshi.

vivek@staff.ownmail.com
Trikon electronics Pvt. Ltd.

--Optimism is a mania for saying things are well when one is in hell.



Alexander Lopez wrote:> There are options for queues.conf to not allow callers to join a queue
> if no members are logged in, also you can 'call an agent' with the
agent
> channel, (IE agent/100)
> 
> > -----Original Message-----
> > From: asterisk-users-bounces@lists.digium.com 
> > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
> > vivek@staff.ownmail.com
> > Sent: Friday, December 30, 2005 7:17 AM
> > To: asterisk-users@lists.digium.com
> > Subject: [Asterisk-Users] Can we dial agents from extensions.conf 
> > 
> > Hello friends,
> >    I wanted to ask if we can dial agents like the way we dial 
> > extensions. I wanted to try this because the  users can login 
> > and others can dial them. If a person has not logged in, he 
> > isnt avalaible. I dont want to put people in a queue. Has 
> > anyone tried this before? I was trying to do it but was unsuccessful. 
> > 
> > Please tell me if there is a tweak or a workaround for this. 
> > 
> > 
> > With warm regards.
> > 
> > Vivek J. Joshi.
> > 
> > vivek@staff.ownmail.com
> > Trikon electronics Pvt. Ltd.
> > 
> > --Optimism is a mania for saying things are well when one is in hell.
> > 
> > `
> >

Alexander Lopez

2005-Dec-30 14:31 UTC

head link

[Asterisk-Users] Can we dial agents from extensions.conf

Can you tell me how agent 12 is logging in, Zap, Iax, SIP???
> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com 
> [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
> vivek@staff.ownmail.com
> Sent: Friday, December 30, 2005 9:35 AM
> To: asterisk-users@lists.digium.com
> Subject: RE: [Asterisk-Users] Can we dial agents from extensions.conf 
> 
> Thanks a lot Mr. Alexander Lopez for your prompt attension.
> I tried the same thing but it wouldnot happen. I use it as:-
> 
> exten => 12,1,Dial(Agent/12)
> exten => 12,2,Hangup
> 
> where agent 12 is configured as :-
> 
> agent => 12,12, vivek
> 
> After the agent is logged in on extension no>12 as follows 
> Callback Agent '12' logged in on 12
> 
> I try to dial 12 from another sip phone and get this:-
> -- Executing Dial("SIP/62-c24e", "Agent/12") in new
stack
>     -- outgoing agentcall, to agent '12', on
'Local/12@default-ef51,1'
>     -- Called 12
>     -- Executing Dial("Local/12@default-ef51,2",
"Agent/12")
> in new stack Dec 30 14:26:54 NOTICE[13289]: app_dial.c:1011 
> dial_exec_full: Unable to create channel of type 'Agent' 
> (cause 17 - User busy)
>   == Everyone is busy/congested at this time (1:1/0/0)
>     -- Executing Hangup("Local/12@default-ef51,2", "")
in new stack
>   == Spawn extension (default, 12, 2) exited non-zero on 
> 'Local/12@default-ef51,2'
>     -- Executing Hangup("Local/12@default-ef51,2", "")
in new stack
>   == Spawn extension (default, h, 1) exited non-zero on 
> 'Local/12@default-ef51,2'
>   == No one is available to answer at this time (1:0/0/0)
>     -- Executing Hangup("SIP/62-c24e", "") in new stack
>   == Spawn extension (inoffice, 12, 2) exited non-zero on 
> 'SIP/62-c24e'
>     -- Executing Hangup("SIP/62-c24e", "") in new stack
>   == Spawn extension (inoffice, h, 1) exited non-zero on
'SIP/62-c24e'
> 
> 
> I am unable to figure out why it is happening like this. They 
> are all in the same context. Also, the agent is not busy. 
> Also, I wonder why it says "Unable to creat0e chanel of type 
> 'Agent' cause user busy".
> Do you have any idea why is it happening so?
> I tried to tweak in but was not successful. 
> 
> 
> With warm regards.
> 
> Vivek J. Joshi.
> 
> vivek@staff.ownmail.com
> Trikon electronics Pvt. Ltd.
> 
> --Optimism is a mania for saying things are well when one is in hell.
> 
> 
> 
> Alexander Lopez wrote:
> > There are options for queues.conf to not allow callers to 
> join a queue 
> > if no members are logged in, also you can 'call an agent' with
the
> > agent channel, (IE agent/100)
> > 
> > > -----Original Message-----
> > > From: asterisk-users-bounces@lists.digium.com
> > > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
> > > vivek@staff.ownmail.com
> > > Sent: Friday, December 30, 2005 7:17 AM
> > > To: asterisk-users@lists.digium.com
> > > Subject: [Asterisk-Users] Can we dial agents from extensions.conf
> > > 
> > > Hello friends,
> > >    I wanted to ask if we can dial agents like the way we dial 
> > > extensions. I wanted to try this because the  users can login and
> > > others can dial them. If a person has not logged in, he isnt 
> > > avalaible. I dont want to put people in a queue. Has anyone tried
> > > this before? I was trying to do it but was unsuccessful.
> > > 
> > > Please tell me if there is a tweak or a workaround for this. 
> > > 
> > > 
> > > With warm regards.
> > > 
> > > Vivek J. Joshi.
> > > 
> > > vivek@staff.ownmail.com
> > > Trikon electronics Pvt. Ltd.
> > > 
> > > --Optimism is a mania for saying things are well when one 
> is in hell.
> > > 
> > > `
> > > 
> 
>

vivek@staff.ownmail.com

2005-Dec-30 23:34 UTC

head link

[Asterisk-Users] Can we dial agents from extensions.conf

Hello Mr. Lopez,
   I am using 5 Welltech fxs boxes which are configured on SIP. These are
connected in lan with my asterisk server. I have configured these boxes with sip
as follows:
[62]
type=friend
username=62
secret=1234
context=inoffice
host=dynamic
dtmfmode=info
canreinvite=no
callgroup=1
pickupgroup=1

All others are configured in a similar fashion. 
I am able to dial to a particular SIP phone using 
exten => 30,1,Dial(SIP/62)   ;  62 is the username above.

The extensions.conf registers users as follows:-

exten => 111,1,AgentCallBackLogin
The person goes on any telephone instrument connected to one of these boxes and
dials 111. He then enters the digits as:-
User=12
Password=12
Extension=12

And the agent logs in on a SIP phone. The basic idea is that I want everyone to
have an extension
and to sit wherever they like. Irrespective of their location, they can be
reached by their extension. Also, I want a call centre type calling system and
thats why I am using agents.

In extensions.conf, the extension 12 was tried as follows:-
exten => 12,1,Dial(Agent/12)
and then I got the error message I posted.

In agents.conf, I have configured the agent 12 as follows:-
agent => 12,12,vivek

I am not able to figure out why would not it dial agent 12.


With warm regards.

Vivek J. Joshi.

vivek@staff.ownmail.com
Trikon electronics Pvt. Ltd.

--Optimism is a mania for saying things are well when one is in hell.



Alexander Lopez wrote:>  Can you tell me how agent 12 is logging in, Zap, Iax, SIP???
> 
> > -----Original Message-----
> > From: asterisk-users-bounces@lists.digium.com 
> > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
> > vivek@staff.ownmail.com
> > Sent: Friday, December 30, 2005 9:35 AM
> > To: asterisk-users@lists.digium.com
> > Subject: RE: [Asterisk-Users] Can we dial agents from extensions.conf 
> > 
> > Thanks a lot Mr. Alexander Lopez for your prompt attension.
> > I tried the same thing but it wouldnot happen. I use it as:-
> > 
> > exten => 12,1,Dial(Agent/12)
> > exten => 12,2,Hangup
> > 
> > where agent 12 is configured as :-
> > 
> > agent => 12,12, vivek
> > 
> > After the agent is logged in on extension no>12 as follows 
> > Callback Agent '12' logged in on 12
> > 
> > I try to dial 12 from another sip phone and get this:-
> > -- Executing Dial("SIP/62-c24e", "Agent/12") in
new stack
> >     -- outgoing agentcall, to agent '12', on
'Local/12@default-ef51,1'
> >     -- Called 12
> >     -- Executing Dial("Local/12@default-ef51,2",
"Agent/12")
> > in new stack Dec 30 14:26:54 NOTICE[13289]: app_dial.c:1011 
> > dial_exec_full: Unable to create channel of type 'Agent' 
> > (cause 17 - User busy)
> >   == Everyone is busy/congested at this time (1:1/0/0)
> >     -- Executing Hangup("Local/12@default-ef51,2",
"") in new stack
> >   == Spawn extension (default, 12, 2) exited non-zero on 
> > 'Local/12@default-ef51,2'
> >     -- Executing Hangup("Local/12@default-ef51,2",
"") in new stack
> >   == Spawn extension (default, h, 1) exited non-zero on 
> > 'Local/12@default-ef51,2'
> >   == No one is available to answer at this time (1:0/0/0)
> >     -- Executing Hangup("SIP/62-c24e", "") in new
stack
> >   == Spawn extension (inoffice, 12, 2) exited non-zero on 
> > 'SIP/62-c24e'
> >     -- Executing Hangup("SIP/62-c24e", "") in new
stack
> >   == Spawn extension (inoffice, h, 1) exited non-zero on
'SIP/62-c24e'
> > 
> > 
> > I am unable to figure out why it is happening like this. They 
> > are all in the same context. Also, the agent is not busy. 
> > Also, I wonder why it says "Unable to creat0e chanel of type 
> > 'Agent' cause user busy".
> > Do you have any idea why is it happening so?
> > I tried to tweak in but was not successful. 
> > 
> > 
> > With warm regards.
> > 
> > Vivek J. Joshi.
> > 
> > vivek@staff.ownmail.com
> > Trikon electronics Pvt. Ltd.
> > 
> > --Optimism is a mania for saying things are well when one is in hell.
> > 
> > 
> > 
> > Alexander Lopez wrote:
> > > There are options for queues.conf to not allow callers to 
> > join a queue 
> > > if no members are logged in, also you can 'call an agent'
with the
> > > agent channel, (IE agent/100)
> > > 
> > > > -----Original Message-----
> > > > From: asterisk-users-bounces@lists.digium.com
> > > > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf
Of
> > > > vivek@staff.ownmail.com
> > > > Sent: Friday, December 30, 2005 7:17 AM
> > > > To: asterisk-users@lists.digium.com
> > > > Subject: [Asterisk-Users] Can we dial agents from
extensions.conf
> > > > 
> > > > Hello friends,
> > > >    I wanted to ask if we can dial agents like the way we
dial
> > > > extensions. I wanted to try this because the  users can
login and
> > > > others can dial them. If a person has not logged in, he isnt
> > > > avalaible. I dont want to put people in a queue. Has anyone
tried
> > > > this before? I was trying to do it but was unsuccessful.
> > > > 
> > > > Please tell me if there is a tweak or a workaround for this.
> > > > 
> > > > 
> > > > With warm regards.
> > > > 
> > > > Vivek J. Joshi.
> > > > 
> > > > vivek@staff.ownmail.com
> > > > Trikon electronics Pvt. Ltd.
> > > > 
> > > > --Optimism is a mania for saying things are well when one 
> > is in hell.
> > > > 
> > > > `
> > > > 
> > 
> >

asterisk users - Dec 2005 - Can we dial agents from extensions.conf

[Asterisk-Users] Can we dial agents from extensions.conf

[Asterisk-Users] Can we dial agents from extensions.conf

[Asterisk-Users] Can we dial agents from extensions.conf

[Asterisk-Users] Can we dial agents from extensions.conf

[Asterisk-Users] Can we dial agents from extensions.conf