asterisk users - Nov 2005 - Queue Strategy problem or advice

Hi all,

I'm using * 1.2b2, however, what I'm about to describe also happens  
to me in 1.0.7 and 1.0.9.

I use AddQueueMember to add stations to my queues and I don't have  
any agents defined in agents.conf.

What I noticed is that whenever my queue strategy is something other  
than ringall, when calls come in large volume, the stay in the queue  
and are not distributed to all the stations even though they are  
logged in and ready to accept calls. When I change the strategy to  
ringall, all the stations ring and the calls are rapidly de-queued.

Is this a feature/problem because I use AddQueueMember? What is the  
recommended queue strategy so that all my stations receive a fair  
distribution of calls when using AddQueueMember?

Thanks,
Waldo

Waldo Rubinstein wrote:
> Is this a feature/problem because I use AddQueueMember? What is the  
> recommended queue strategy so that all my stations receive a fair  
> distribution of calls when using AddQueueMember?
The Asterisk queueing application only delivers one call at a time, 
regardless of how many agents are available. Once that call is answered, 
the next call is handled (delivered).

I understand. Are there or is there any other queueing application  
for Asterisk that is more efficient than the out of the box Queue  
application?

Thanks,
Waldo

On Nov 2, 2005, at 8:32 PM, Kevin P. Fleming wrote:
> Waldo Rubinstein wrote:
>
>> Is this a feature/problem because I use AddQueueMember? What is  
>> the  recommended queue strategy so that all my stations receive a  
>> fair  distribution of calls when using AddQueueMember?
>
> The Asterisk queueing application only delivers one call at a time,  
> regardless of how many agents are available. Once that call is  
> answered, the next call is handled (delivered).
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