I can not figure out what the heck is going on. I went back to my old version and I still get errors when the voicemail system tries to load any of the greetings, unavail messages, etc. the normal voicemail prompts work, but any user recording don't work. Leaving a new message appears to work, but the system wont replay them, it throws errors. Here is an example of the errors: Oct 11 20:32:58 WARNING[3048]: format_wav.c:135 check_header: Not a wav file 49 Oct 11 20:32:58 WARNING[3048]: file.c:415 ast_filehelper: Unable to open fd on /var/spool/asterisk/voicemail/default/5926/INBOX/msg0000.wav Oct 11 20:32:58 WARNING[3048]: file.c:793 ast_streamfile: Unable to open /var/spool/asterisk/voicemail/default/5926/INBOX/msg0000 (format ulaw): No such file or directory Oct 11 20:33:03 WARNING[3048]: app.c:1109 ast_lock_path: Failed to lock path '/var/spool/asterisk/voicemail/default/5926/INBOX': File exists Oct 11 20:33:08 WARNING[3048]: app.c:1109 ast_lock_path: Failed to lock path '/var/spool/asterisk/voicemail/default/5926/Old': File exists Any help would be very much appreciated as I am in a real pickle here, I need to get this up and running quickly. Thanks, Andy -- H. Andy Goss Network Engineer Network Advocates Inc. Main: 502.412.1050 DID: 502.992.5933 Mobile: 502.387.8216 agoss@ntad.com
Andy Goss wrote:> Oct 11 20:32:58 WARNING[3048]: file.c:415 ast_filehelper: Unable to open > fd on /var/spool/asterisk/voicemail/default/5926/INBOX/msg0000.wav > Oct 11 20:32:58 WARNING[3048]: file.c:793 ast_streamfile: Unable to open > /var/spool/asterisk/voicemail/default/5926/INBOX/msg0000 (format ulaw): > No such file or directory >can you check that /var/spool/asterisk exists, and that all its subdirectories are intact? perhaps it got deleted by accident somehow? you might also want to check the file permissions on the directories. flynn
Yes, the path exists, the files exist, and the permissions all are 755, all owned by root and in group root. I cant figure it out for the life of me. -- H. Andy Goss Network Engineer Network Advocates Inc. Main: 502.412.1050 DID: 502.992.5933 Mobile: 502.387.8216 agoss@ntad.com> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of El Flynn > Sent: Tuesday, October 11, 2005 8:45 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] help with broken voicemail > > Andy Goss wrote: > > > Oct 11 20:32:58 WARNING[3048]: file.c:415 ast_filehelper: Unable toopen> > fd on /var/spool/asterisk/voicemail/default/5926/INBOX/msg0000.wav > > Oct 11 20:32:58 WARNING[3048]: file.c:793 ast_streamfile: Unable toopen> > /var/spool/asterisk/voicemail/default/5926/INBOX/msg0000 (formatulaw):> > No such file or directory > > > > can you check that /var/spool/asterisk exists, and that all its > subdirectories > are intact? perhaps it got deleted by accident somehow? you might also > want to > check the file permissions on the directories. > > flynn > > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Update - I made a backup of my entire voicemail directory then deleted it. If I then try and record a greeting, it works. Asterisk creates the folder structure and records the greeting. If I try to copy the old file back into the directory, it wont work. It's the same file name and everything. The only thing I can figure might be an issue is that the voicemail drive is mounted as msdos so maybe there is something permissions different about the files that I cant see. Any help would be appreciated. -- H. Andy Goss Network Engineer Network Advocates Inc. Main: 502.412.1050 DID: 502.992.5933 Mobile: 502.387.8216 agoss@ntad.com> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Andy Goss > Sent: Tuesday, October 11, 2005 8:55 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: RE: [Asterisk-Users] help with broken voicemail > > Yes, the path exists, the files exist, and the permissions all are755,> all owned by root and in group root. I cant figure it out for thelife> of me. > > > > -- > H. Andy Goss > Network Engineer > Network Advocates Inc. > Main: 502.412.1050 > DID: 502.992.5933 > Mobile: 502.387.8216 > agoss@ntad.com > > > > -----Original Message----- > > From: asterisk-users-bounces@lists.digium.com[mailto:asterisk-users-> > bounces@lists.digium.com] On Behalf Of El Flynn > > Sent: Tuesday, October 11, 2005 8:45 PM > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: Re: [Asterisk-Users] help with broken voicemail > > > > Andy Goss wrote: > > > > > Oct 11 20:32:58 WARNING[3048]: file.c:415 ast_filehelper: Unableto> open > > > fd on /var/spool/asterisk/voicemail/default/5926/INBOX/msg0000.wav > > > Oct 11 20:32:58 WARNING[3048]: file.c:793 ast_streamfile: Unableto> open > > > /var/spool/asterisk/voicemail/default/5926/INBOX/msg0000 (format > ulaw): > > > No such file or directory > > > > > > > can you check that /var/spool/asterisk exists, and that all its > > subdirectories > > are intact? perhaps it got deleted by accident somehow? you mightalso> > want to > > check the file permissions on the directories. > > > > flynn > > > > _______________________________________________ > > --Bandwidth and Colocation sponsored by Easynews.com -- > > > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Update - After we converted all the audio to gsm, it miraculously started working. I still don't know why. If anyone knows how the wav49 codec or whatever can get screwed up, your input is still welcome. Thanks and goodnight, Andy -- H. Andy Goss Network Engineer Network Advocates Inc. Main: 502.412.1050 DID: 502.992.5933 Mobile: 502.387.8216 agoss@ntad.com> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users- > bounces@lists.digium.com] On Behalf Of Andy Goss > Sent: Tuesday, October 11, 2005 10:10 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: RE: [Asterisk-Users] help with broken voicemail > > Update - > > I made a backup of my entire voicemail directory then deleted it. IfI> then try and record a greeting, it works. Asterisk creates the folder > structure and records the greeting. If I try to copy the old fileback> into the directory, it wont work. It's the same file name and > everything. The only thing I can figure might be an issue is that the > voicemail drive is mounted as msdos so maybe there is something > permissions different about the files that I cant see. > > Any help would be appreciated. > > -- > H. Andy Goss > Network Engineer > Network Advocates Inc. > Main: 502.412.1050 > DID: 502.992.5933 > Mobile: 502.387.8216 > agoss@ntad.com > > > > -----Original Message----- > > From: asterisk-users-bounces@lists.digium.com[mailto:asterisk-users-> > bounces@lists.digium.com] On Behalf Of Andy Goss > > Sent: Tuesday, October 11, 2005 8:55 PM > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: RE: [Asterisk-Users] help with broken voicemail > > > > Yes, the path exists, the files exist, and the permissions all are > 755, > > all owned by root and in group root. I cant figure it out for the > life > > of me. > > > > > > > > -- > > H. Andy Goss > > Network Engineer > > Network Advocates Inc. > > Main: 502.412.1050 > > DID: 502.992.5933 > > Mobile: 502.387.8216 > > agoss@ntad.com > > > > > > > -----Original Message----- > > > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users- > > > bounces@lists.digium.com] On Behalf Of El Flynn > > > Sent: Tuesday, October 11, 2005 8:45 PM > > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > > Subject: Re: [Asterisk-Users] help with broken voicemail > > > > > > Andy Goss wrote: > > > > > > > Oct 11 20:32:58 WARNING[3048]: file.c:415 ast_filehelper: Unable > to > > open > > > > fd on/var/spool/asterisk/voicemail/default/5926/INBOX/msg0000.wav> > > > Oct 11 20:32:58 WARNING[3048]: file.c:793 ast_streamfile: Unable > to > > open > > > > /var/spool/asterisk/voicemail/default/5926/INBOX/msg0000 (format > > ulaw): > > > > No such file or directory > > > > > > > > > > can you check that /var/spool/asterisk exists, and that all its > > > subdirectories > > > are intact? perhaps it got deleted by accident somehow? you might > also > > > want to > > > check the file permissions on the directories. > > > > > > flynn > > > > > > _______________________________________________ > > > --Bandwidth and Colocation sponsored by Easynews.com -- > > > > > > Asterisk-Users mailing list > > > Asterisk-Users@lists.digium.com > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > > --Bandwidth and Colocation sponsored by Easynews.com -- > > > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
drwxr-xr-x 6 root root 1024 Oct 12 01:10 . drwxr-xr-x 6 root root 1024 Oct 12 01:15 .. -rwxr-xr-x 1 root root 12801 Oct 11 21:28 busy.wav drwxr-xr-x 2 root root 1024 Oct 11 21:28 cust3 -rwxr-xr-x 1 root root 3051 Oct 11 21:28 greet.wav drwxr-xr-x 2 root root 1024 Oct 11 21:28 inbox drwxr-xr-x 2 root root 1024 Oct 12 01:10 old -rwxr-xr-x 1 root root 29895 Oct 11 21:28 unavail.wav drwxr-xr-x 2 root root 1024 Oct 11 21:28 work -bash-2.05b# file unavail.wav unavail.wav: RIFF (little-endian) data, WAVE audio, GSM 6.10, mono 8000 Hz ________________________________ From: asterisk-users-bounces@lists.digium.com on behalf of Tzafrir Cohen Sent: Wed 10/12/2005 2:38 AM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] help with broken voicemail On Tue, Oct 11, 2005 at 10:09:34PM -0400, Andy Goss wrote:> Update - > > I made a backup of my entire voicemail directory then deleted it. If I > then try and record a greeting, it works. Asterisk creates the folder > structure and records the greeting. If I try to copy the old file back > into the directory, it wont work. It's the same file name and > everything. The only thing I can figure might be an issue is that the > voicemail drive is mounted as msdos so maybe there is something > permissions different about the files that I cant see. > > Any help would be appreciated.Please post the output of the following two commands: ls -l /path/to/message.wav file /path/to/message.wav Is it indeed a valid wav/RIFF file? -- Tzafrir Cohen | tzafrir@jbr.cohens.org.il | VIM is http://tzafrir.org.il | | a Mutt's tzafrir@cohens.org.il | | best ICQ# 16849755 | | friend _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/ms-tnef Size: 6552 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20051012/143702dd/attachment.bin
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