We use Polycom 501s here and several users utilize the Forward
soft-button to forward their extension to another extension or outside
to a cell phone when they are out. My question is, how can I configure
the dial plan so that if they have forwarded their extension via the
phone, and the extension they forwarded to does not answer, return them
to the voicemail of the originally dialed extension.
E.g.
Dial Tom -> tom's extension forwarded to Betsy -> Betsy's phone
rings
but she does not answer -> return to Tom's voicemail instead of
Betsy's.
Craig Bruenderman
Network Advocates, Inc.
