asterisk users - Jul 2005 - Stumped on vMail problem, any ideas?

Hello all,

 I think I have most of my AAH 1.3 setup running (Asterisk 1.0.9), but somehow
something is not quite right with my vMail setup.  I would have sworn this was
all working, but maybe I was just dreaming.

 Anyway here is what is happening, say I am on extension 200 and I want to
call to extension 201.   If extension 201 is no connected, then it rolls right
into vMail with the message the user is not available.   If I am talking on
201 then vMail responds with the user is currently on the phone, which is
great.   Where this goes wrong is if 201 is on hook, and ringing, in this case
it will just keep on ringing 201 forever, and never transfer into the vMail
system.   Needless to say this is NOT what I am looking to have happen, I
would like it to ring for say 30 seconds, and then transfer over to the
mailbox if the person doesn't answer.

Looking at my AAH extensions_additional.conf I see:

[ext-local]
include => ext-local-custom
exten => 200,1,Macro(exten-vm,200@default,200)
exten => ${VM_PREFIX}200,1,Macro(vm,200)
exten => 201,1,Macro(exten-vm,201@default,201)
exten => ${VM_PREFIX}201,1,Macro(vm,201)


Looking under my AAH extensions.conf I see the following marcro's:

; Ring an extension, if the extension is busy or there is no answer send it
; to voicemail
; ARGS: $VMBOX, $EXT
[macro-exten-vm]
exten => s,1,Setvar(FROMCONTEXT=exten-vm)
exten => s,2,Macro(record-enable,${ARG2},IN)
exten => s,3,Macro(dial,${RINGTIMER},${DIAL_OPTIONS},${ARG2})
exten => s,4,GotoIf($[${CHANNEL:0:5} = Local]?s-${DIALSTATUS},1) ; if the
channel is Local, then do not go to voicemail.  This is primarily to avoid vm
for call-forwarded extensions in ring groups
exten => s,5,GotoIf($[${ARG1} = novm]?s-${DIALSTATUS},1) ; no voicemail in
use
for this extension
exten => s,6,NoOp(Sending to Voicemail box ${ARG1})
exten => s,7,Macro(vm,${ARG1},${DIALSTATUS})
exten => s-BUSY,1,NoOp(Extension is reporting BUSY and has no Voicemail)
exten => s-BUSY,2,Busy()
exten => s-BUSY,3,Wait(60)
exten => s-BUSY,4,NoOp()
exten => _s-.,1,Congestion()

[macro-vm]
exten => s,1,Goto(s-${ARG2},1)
exten => s-BUSY,1,Voicemail(b${ARG1})   ; Voicemail Busy message
exten => s-BUSY,2,Hangup()
exten => _s-.,1,Voicemail(u${ARG1})     ; Voicemail Unavailable message
exten => _s-.,2,Hangup()
exten => o,1,Background(one-moment-please)      ; 0 during vm message will
hangup
exten => o,2,GotoIf($["foo${FROM_DID}"
"foo"]?from-pstn,s,1:from-pstn,${FROM_DID},1)
exten => a,1,VoiceMailMain(${ARG1})
exten => a,2,Hangup


Also looking I see the following globals defined that appear to apply:

RINGTIMER = 20
DIAL_OPTIONS = tr



I am quite new at this, but heck looks like it should work, but sure I am
probably missing something.   If someone has any ideas, or can lend a hand
getting this straight, I would sure appreciate it.  If I am not providing some
info that is needed to help, please let me know.  As heck I think I about have
this sucker running good enough to try and use it for real..  :)


 
---
Howard Leadmon - howard at leadmon.net
http://www.leadmon.net

Howard Leadmon wrote:
> 
>     Hello all,
> 
>  I think I have most of my AAH 1.3 setup running (Asterisk 1.0.9), but
somehow
> something is not quite right with my vMail setup.  I would have sworn this
was
> all working, but maybe I was just dreaming.
> 
>  Anyway here is what is happening, say I am on extension 200 and I want to
> call to extension 201.   If extension 201 is no connected, then it rolls
right
> into vMail with the message the user is not available.   If I am talking on
> 201 then vMail responds with the user is currently on the phone, which is
> great.   Where this goes wrong is if 201 is on hook, and ringing, in this
case
> it will just keep on ringing 201 forever, and never transfer into the vMail
> system.   Needless to say this is NOT what I am looking to have happen, I
> would like it to ring for say 30 seconds, and then transfer over to the
> mailbox if the person doesn't answer.
> 
> Looking at my AAH extensions_additional.conf I see:
> 
> [ext-local]
> include => ext-local-custom
> exten => 200,1,Macro(exten-vm,200@default,200)
> exten => ${VM_PREFIX}200,1,Macro(vm,200)
> exten => 201,1,Macro(exten-vm,201@default,201)
> exten => ${VM_PREFIX}201,1,Macro(vm,201)
> 
> 
> Looking under my AAH extensions.conf I see the following marcro's:
> 
> ; Ring an extension, if the extension is busy or there is no answer send it
> ; to voicemail
> ; ARGS: $VMBOX, $EXT
> [macro-exten-vm]
> exten => s,1,Setvar(FROMCONTEXT=exten-vm)
> exten => s,2,Macro(record-enable,${ARG2},IN)
> exten => s,3,Macro(dial,${RINGTIMER},${DIAL_OPTIONS},${ARG2})
> exten => s,4,GotoIf($[${CHANNEL:0:5} = Local]?s-${DIALSTATUS},1) ; if
the
> channel is Local, then do not go to voicemail.  This is primarily to avoid
vm
> for call-forwarded extensions in ring groups
> exten => s,5,GotoIf($[${ARG1} = novm]?s-${DIALSTATUS},1) ; no voicemail
in use
> for this extension
> exten => s,6,NoOp(Sending to Voicemail box ${ARG1})
> exten => s,7,Macro(vm,${ARG1},${DIALSTATUS})
> exten => s-BUSY,1,NoOp(Extension is reporting BUSY and has no Voicemail)
> exten => s-BUSY,2,Busy()
> exten => s-BUSY,3,Wait(60)
> exten => s-BUSY,4,NoOp()
> exten => _s-.,1,Congestion()
> 
> [macro-vm]
> exten => s,1,Goto(s-${ARG2},1)
> exten => s-BUSY,1,Voicemail(b${ARG1})   ; Voicemail Busy message
> exten => s-BUSY,2,Hangup()
> exten => _s-.,1,Voicemail(u${ARG1})     ; Voicemail Unavailable message
> exten => _s-.,2,Hangup()
> exten => o,1,Background(one-moment-please)      ; 0 during vm message
will
> hangup
> exten => o,2,GotoIf($["foo${FROM_DID}" >
"foo"]?from-pstn,s,1:from-pstn,${FROM_DID},1)
> exten => a,1,VoiceMailMain(${ARG1})
> exten => a,2,Hangup
> 
> 
> Also looking I see the following globals defined that appear to apply:
> 
> RINGTIMER = 20
> DIAL_OPTIONS = tr
> 
> 
> 
> I am quite new at this, but heck looks like it should work, but sure I am
> probably missing something.   If someone has any ideas, or can lend a hand
> getting this straight, I would sure appreciate it.  If I am not providing
some
> info that is needed to help, please let me know.  As heck I think I about
have
> this sucker running good enough to try and use it for real..  :)

The dial command will ring forever unless its timeout parameter is set.
You have your dial behavior defined in a macro where RINGTIMER is
-probably- supposed to be the timeout, but since you did not include the
macro definition for dial in your snippet, I can't analyze any further.
But that is the part that is first suspect.

Howard Leadmon wrote:
>    Hello all,
>
> I think I have most of my AAH 1.3 setup running (Asterisk 1.0.9), but
somehow
>something is not quite right with my vMail setup.  I would have sworn this
was
>all working, but maybe I was just dreaming.
>
> Anyway here is what is happening, say I am on extension 200 and I want to
>call to extension 201.   If extension 201 is no connected, then it rolls
right
>into vMail with the message the user is not available.   If I am talking on
>201 then vMail responds with the user is currently on the phone, which is
>great.   Where this goes wrong is if 201 is on hook, and ringing, in this
case
>it will just keep on ringing 201 forever, and never transfer into the vMail
>system.   Needless to say this is NOT what I am looking to have happen, I
>would like it to ring for say 30 seconds, and then transfer over to the
>mailbox if the person doesn't answer.
>
>  
>
<snip>

Have a look under "General Settings" of AMP.  There is an option
"Number
of seconds to ring phones before sending callers to voicemail:"

What is that set to?

Cheers,
Kevin