I've got an Asterisk box at a client; last week, it just stopped answering the phone. Outbound calls still went, but inbound -- no dice. Asterisk didn't even acknowledge that the line was ringing. A reboot fixed it -- though, clearly, I can't have them rebooting all the time. So: - Should I be thinking hardware or software as the issue? - Until I resolve the issue, how would I go about writing a script to call the customer from my own Asterisk box, and, if the call doesn't get answered after (say) 30 seconds, send me an e-mail saying that something's wrong? I'm not even sure where to start with something like this, but I have to imagine it's been done before. Thanks! Ken D'Ambrosio
On Sun, 2005-05-22 at 23:01 -0400, Ken D'Ambrosio wrote:> I've got an Asterisk box at a client; last week, it just stopped answering > the phone. Outbound calls still went, but inbound -- no dice. Asterisk > didn't even acknowledge that the line was ringing. A reboot fixed it -- > though, clearly, I can't have them rebooting all the time.> - Until I resolve the issue, how would I go about writing a script to call > the customer from my own Asterisk box, and, if the call doesn't get > answered after (say) 30 seconds, send me an e-mail saying that > something's wrong? I'm not even sure where to start with something like > this, but I have to imagine it's been done before.How about a cron job to drop a .call file on your PBX which will go to a context like this: exten => s,1,Dial(ZAP/g1/xxxxxxxx,30) exten => s,2,gotoif(${DIALSTATUS}="unanswered",10) exten => s,3,noop(allok) exten => s,4,Hangup exten => s,10,noop(BAD) exten => s,11,system(mail -s "Customer PBX XXX is not answering calls" noc@domain.com) exten => s,12,hangup You will need to look at priority 2, and fix that to work, I didn't look at the usage/etc for that. Regards, Adam
> I've got an Asterisk box at a client; last week, it just stopped answering > the phone. Outbound calls still went, but inbound -- no dice. Asterisk > didn't even acknowledge that the line was ringing. A reboot fixed it -- > though, clearly, I can't have them rebooting all the time. > > So: > > - Should I be thinking hardware or software as the issue? > > - Until I resolve the issue, how would I go about writing a script to call > the customer from my own Asterisk box, and, if the call doesn't get > answered after (say) 30 seconds, send me an e-mail saying that > something's wrong? I'm not even sure where to start with something like > this, but I have to imagine it's been done before.If you are using a digium TDM card, that is likely the problem. Others have the issue as well. Contact digium.