asterisk users - May 2005 - How to get in touch with sixTel?

If anybody here is a sixTel customer, can you share any tips & tricks
for getting in touch with anybody there? They are absurdly hard to get a
hold of, particularly when you have a technical issue needing to be
resolved. If anyone has any phone numbers other than their main 800
line, I'd sure appreciate it.

Thank you,
Bryan

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Bryan Field-Elliot wrote:
> If anybody here is a sixTel customer, can you share any tips & tricks 
> for getting in touch with anybody there? They are absurdly hard to get 
> a hold of, particularly when you have a technical issue needing to be 
> resolved. If anyone has any phone numbers other than their main 800 
> line, I'd sure appreciate it.
>
> Thank you,
> Bryan
>
The only luck I've ever had getting in touch with them.. is via instant 
messenger.  I've been evaluating several VOIP providers the last few 
weeks and SixTel would NOT be one that I would ever recommend to our 
clients.
Their online trouble ticketing system seems to be 'for show', they 
certainly don't read or respond to trouble tickets.

JD

On 5/20/2005, "Bryan Field-Elliot" <bryan@nextalarm.com> wrote:
> If anybody here is a sixTel customer, can you share any tips & tricks
> for getting in touch with anybody there? They are absurdly hard to get
> a hold of, particularly when you have a technical issue needing to be
> resolved. If anyone has any phone numbers other than their main 800
> line, I'd sure appreciate it.
>
> Thank you,
> Bryan
I'm in the same boat...  I think we all are.  People are there - they
just don't WANT to talk to anyone.  The beginning of this month the IVR
changed - SOMEONE had to do that.

The numbers I have are 800-987-9891 and 303-785-5014 and from the
inetmedia llc web page I got 866-452-8930 and I thought once I heard the
same IVR from all three but according to Google 866-452-8930 goes to
some herbal-life place.  LOL  Could be!  It didn't sound the same to me
today.

And then today - I saw my calls to them actually being charged against
my sixtel account balance - something I hadn't seen before - so SOMEONE
had to fix that.

But from digging around the Internet I did find out they only started
last August and it looks like a one-man-show so he may have been sick
or in an accident since the end of last month (when I did get a trouble
ticket resolved).  Gee - that was about Noon on a Friday too!  Hmmmmm...

I am ready to contact the Denver BBB and Colorado State - I did find
'them' listed on the State business files.  So I have 'their'
addresses
of record - I will wait and see if they bill me for another month for
DID or Toll Free (both still 'Pending') and if they do - they get
registered letters - and a call to the State and I'll pull the last
payment back on the credit card just to pay for the letters.

But their outbound sure works good for me...

Brett